Bianca Turner
Birmingham,AL
Summary
Flexible Customer Service Representative offering 6 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.
Overview
17
17
years of professional experience
Work History
Manager Trainee
Hertz
Hoover, Alabama
10.2025 - Current
- Managed daily operations and ensured efficient workflow in rental locations.
- Checked vehicles for damages and cleanliness
- Coordinated vehicle maintenance schedules to uphold fleet quality and safety.
Claims Examiner
Protective Life Insurance Company
Birmingham, Alabama
08.2023 - 07.2025
- Evaluated insurance claims for accuracy and compliance with company policies.
- Reviewed medical and legal documentation to determine claim eligibility and coverage limits.
- Collaborated with policyholders to gather necessary information for claim processing.
- Communicated decisions regarding claims to clients and provided detailed explanations.
- Paid and processed claims within designated authority level.
- Tracked progress of pending cases through manual follow-up or automated systems.
- Developed a detailed understanding of the company's policies and procedures related to claim processing and payment determination.
Senior Call Center Representative
Protective Life Insurance Company
Birmingham, AL
10.2022 - 08.2023
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Updated customer accounts, addresses and contact information within call management databases.
- Maintained pleasant and cordial attitude, remaining calm when issues arose.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Corresponded with insured or agent to obtain information or inform of account status or changes.
Access Call Center Representative
UAHSF
Birmingham, AL
03.2020 - 10.2022
- Verified demographics and insurance information to register patients in computer system.
- Documented and managed patient information using Citrix Systems.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Improved call management database by frequently changing and updating customer contact information.
- Maintained strong call control and quickly working through scripts to address problems.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Front Desk Receptionist
Alabama Regional Medical Services
North Birmingham, AL
08.2018 - 03.2020
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Verified demographics and insurance information to register patients in computer system.
- Scheduled patient appointment and procedures with Micro MD and the Practice Management Software.
- Checked daily doctor schedules and verified insurance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Overnight Cashier
Walmart
Sumiton, AL
06.2014 - 08.2018
- Counted cash in register drawer at beginning and end of shift to balance.
- Requested and carefully reviewed identification for alcohol, tobacco and other sales with age minimums.
- Greeted customers, answered questions and offered assistance with products and services.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Helped customer locate and select appropriate merchandise throughout store.
- Operated pallet jack equipment to lift and transport stock.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
- Issued receipts, discussed return policies, and directed customers to pickup locations for larger merchandise.
- Maintained work area in clean and neat manner.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned items quickly to keep lines moving and reduce overall wait time.
Supply Specialist
Army National Gaurd
Northport, AL
11.2012 - 05.2015
- Assessed each unit's unique equipment needs.
- Prepared section documentation for all supply- and equipment-related activities.
- Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
- Utilized tracking systems and documentation to trace cargo on its route.
Cashier
Piggly Wiggly Grocery Store
Birmingham, AL
10.2009 - 06.2014
- Operated cash register, collected payments and provided accurate change.
- Processed all sales transactions promptly to prevent long customer wait times.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer service.
- Received payments for products and issued receipts.
- Inspected items for damage and obtained replacements for customers.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Inspected checkout areas to direct team members in cleaning, trash removal and other actions to restore professional appearances.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Worked closely with front-end staff to assist customers.
Lab Assistant
Urology Centers Of Alabama
Homewood, AL
06.2009 - 07.2009
- Sanitized workstations and instruments to avoid cross-contamination.
- Maintained inventory of supplies and equipment by creating record of all stock.
- Performed various administrative duties, including data entry and document preparation.
Education
Bevill State Community College
Sumiton, AL05.2018
High School Diploma -
Minor High School
Adamsville, AL05.2011
Some College (No Degree) - Supply Specialist
Army Institute For Professional Development U.S. Training Ar
Fort Eustis, VASkills
- Insurance company knowledgeable
- Payment processing
- Regulatory compliance
- Time management
- Inbound Phone Call Management
- Payment Processing
- Call Controlling
- Policy Changes
- Premium Calculations
- Insurance Practices
- Vehicle inspection
- Reservation systems
Timeline
Manager Trainee
Hertz
10.2025 - Current
Claims Examiner
Protective Life Insurance Company
08.2023 - 07.2025
Senior Call Center Representative
Protective Life Insurance Company
10.2022 - 08.2023
Access Call Center Representative
UAHSF
03.2020 - 10.2022
Front Desk Receptionist
Alabama Regional Medical Services
08.2018 - 03.2020
Overnight Cashier
Walmart
06.2014 - 08.2018
Supply Specialist
Army National Gaurd
11.2012 - 05.2015
Cashier
Piggly Wiggly Grocery Store
10.2009 - 06.2014
Lab Assistant
Urology Centers Of Alabama
06.2009 - 07.2009
Some College (No Degree) - Supply Specialist
Army Institute For Professional Development U.S. Training Ar
High School Diploma -
Minor High School
Bevill State Community College