Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bianca Velez

Houston,TX

Summary

Results-oriented and persuasive with experience working directly with customers to ensure their satisfaction and with products for and by animals. Hardworking, versatile and adaptable, offering over 4 years and 600 hours of experience working with livestock animals in relation to animal husbandry, feeding practices and reproduction. Dependable and quick-learning team player with effective communication and organization skills.

Overview

10
10
years of professional experience

Work History

Pet Host and Customer Representative

Pet Suites of America
08.2024 - Current
  • Corresponded with clients through email, telephone, or postal mail and provided the appropriate information, schedule appointments or reservations
  • Maintained confidentiality of information regarding clients and company.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Organized, maintained and updated information in computer databases.

Veterinary Technician Volunteer

Humane Society of North Central Florida
05.2023 - 02.2024
  • Sold animal medications with product and biochemical knowledge.
  • Processed 30+ cash and credit transactions daily for pet-food, supplements, medications and veterinary services/procedures.
  • Maintained detailed records of animal health care, case files, client files and diagnostic treatments.
  • Educated clients on nutrition, preventive health and other animal care.
  • obtained over 100+ hours or experience while successfully working under pressure and at subject to environment changes.
  • PRovided care for domestic species dealing with emergency cases, neutering and spaying pre-care, vaccinations, blood withdrawals and regular treatments

Foaling and Breeding Program Volunteer

Equine Science Center of the University of Florida
01.2023 - 05.2023
  • Assisted customers over the phone, sold and managed the logistics of the frozen semen processing.
  • Directed a team of students as a team leader in all of their daily tasks and supervised laboratory data.
  • Assisted routine foaling procedures, performed pH testing of the mares milk, and prepared emergency techniques for threats to foaling.
  • Regularly updated website with specimens to be collected and/or sold.

Veterinary Technician

Agricol S.A
04.2015 - 06.2018
  • Provided nursing and emergency care on livestock animals at a national animal consumption company.
  • Obtained over 500 hours of experience by inspecting and testing horses, sheep, poultry and swine to detect the presence of communicable diseases.
  • Treated sick or injured animals by prescribing medication, dressing wounds, or assisting surgery.

Education

Bachelor of Science - Animal Science - Biology

University of Florida
Gainesville, FL
05-2024

Certificate of Business - Business Core - Marketing

Hult International Business School
London, UK
05-2019

Skills

  • Database administration
  • Document management
  • Livestock breeding techniques
  • Product knowledge
  • Technical sales
  • Animal husbandry
  • Customer Service
  • Time management
  • Supply-chain oriented
  • Technical support
  • Microsoft Programming

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Pet Host and Customer Representative

Pet Suites of America
08.2024 - Current

Veterinary Technician Volunteer

Humane Society of North Central Florida
05.2023 - 02.2024

Foaling and Breeding Program Volunteer

Equine Science Center of the University of Florida
01.2023 - 05.2023

Veterinary Technician

Agricol S.A
04.2015 - 06.2018

Bachelor of Science - Animal Science - Biology

University of Florida

Certificate of Business - Business Core - Marketing

Hult International Business School

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Bianca Velez