Bianca Warnock
Ventura,CA
Summary
Proven leader in the beauty retail sector, adept at driving a 10% monthly sales increase at Beauty Habit through expert brand management and exceptional customer service. At Space NK Apothecary, I leveraged marketing acumen and relationship-building prowess to expand business networks, demonstrating a unique blend of strategic sales techniques and team leadership.
Overview
27
27
years of professional experience
Work History
Manager
Beauty Habit
Montecito, CA
10.2022 - 02.2024
- Working with high-end clean beauty brands such as Chantecaille, Ilia, Santa Maria Novella, Kosas, Odacite, Oribe, and R+CO.
- Increased sales by 10% each month for the two years I was employed.
- Handled price checks, merchandise transfers, and returns to keep the store orderly and efficient.
- Initiated friendly conversation with customers to determine level of assistance required.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Handled all store location scheduling.
- Recruited and hired qualified candidates to fill open positions.
Store Manager
Space NK Apothecary
Montecito, CA
01.2014 - 10.2021
- Worked with amazing high-end brands like By Terry, Briogeo, Hourglass, Sunday Riley, Nudestix, NuFace, Olaplex, Patchology, and Verb.
- Averaged a UPT of 2.8, and an AUS of $150.
- Built relationships with key customers to grow business networks and locate new opportunities.
- Updated POS system with new products and promotional offers.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals. Handled scheduling for a team of seven.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory tracking and physical inventory counts to minimize loss. Yearly inventory supervised and executed by me.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Organized promotional events to increase product awareness.
Operations Manager
Aerie By American Eagle
Santa Barbara, CA
01.2010 - 11.2013
- Delegated work to staff, setting priorities and goals.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Tracked and replenished inventory to maintain par levels.
- Built strong operational teams to meet process and production demands.
Counter Manager
Macy's
Ventura, CA
06.1997 - 12.2009
- Shiseido, Estée Lauder, Benefit, Bare Minerals,
- Focused heavily on UPT and average dollar sales.
- Maintained accurate records of daily, weekly, and monthly sales figures.
- Ensured compliance with all safety regulations within the store environment.
- Assisted customers with product selection based on their needs and preferences.
- Developed sales plans to increase product visibility and customer awareness.
- Resolved customer complaints professionally and efficiently.
- Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
Education
High School Diploma -
Ventura College
Ventura, CA05-1996
Skills
- Marketing
- Shift checklists
- Sales professional
- Data analysis
- Coaching and mentoring
- Schedule preparation
- Shift scheduling
- Payroll management
- Sales expertise
- Brand management
- Customer service
- Relationship building
- Team leadership
- Sales techniques
Timeline
Manager
Beauty Habit
10.2022 - 02.2024
Store Manager
Space NK Apothecary
01.2014 - 10.2021
Operations Manager
Aerie By American Eagle
01.2010 - 11.2013
Counter Manager
Macy's
06.1997 - 12.2009
High School Diploma -
Ventura College
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