Biancca Mayers
Newark
Summary
Medical Receptionist with several years of relevant experience in managing patient appointments, handling patient inquiries, and maintaining electronic health records. Strengths include strong organizational abilities, exceptional communication skills, and familiarity with medical terminology. Proven record of streamlining office operations for optimal efficiency and improving patient satisfaction by providing high-quality customer service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Phlebotomist
Getlabs
Newark
01.2025 - Current
- Performed venipuncture and collected blood specimens from patients in a fast-paced clinical setting
- Ensured proper patient identification, labeling of specimens, and accurate documentation of all procedures
- Maintained strict adherence to infection control protocols and safety standards during blood collection process
- Demonstrated excellent customer service skills by providing compassionate care to patients during phlebotomy procedures
- Collaborated with healthcare team members to prioritize specimen collection based on patient needs and laboratory requirements
- Utilized knowledge of different types of tubes, additives, and anticoagulants for appropriate specimen collection techniques
- Managed inventory of phlebotomy supplies, restocking as needed to ensure uninterrupted workflow
- Followed established protocols for handling hazardous materials such as sharps containers and biohazard waste disposal
- Assisted in training new phlebotomy staff members on proper techniques, safety procedures, and customer service skills
- Maintained confidentiality of patient information at all times according to HIPAA regulations
- Accurately recorded patient demographics, medical history information, and test orders into electronic health records (EHR)
- Assisted in the maintenance and calibration of phlebotomy equipment to ensure accuracy and reliability
- Maintained a clean and organized work area, following infection control guidelines
Medical Receptionist
ASSOCIATES IN GASTROENTEROLOGY
Cranford
02.2023 - 01.2024
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Communicated with patients with compassion while keeping medical information private.
- Greeted and checked in patients, updating patient information in computer system.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Processed referrals for specialist care when requested by physicians or patients.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Monitored office supplies inventory and placed orders when necessary.
- Called patients to confirm scheduled appointments and obtain additional details.
- Processed patient payments and scanned identification and insurance cards.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Verified insurance coverage for appointments and collected co-payments as required.
- Arranged hospital admissions for patients as required.
- Straightened up waiting room to maintain neat and organized space.
- Interviewed patients to complete case histories and intake forms.
- Routed laboratory or diagnostic results to appropriate staff.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Completed day-to-day duties accurately and efficiently.
Medical Receptionist Supervisor
Cardiopulmonary diagnostic
Elizabeth
07.2020 - 02.2023
- Assisted in signing in/out patients and visitors
- Answered incoming calls, directed visitors and took messages
- Made calls to Patients, doctors and insurance
- Helped with all questions and complaints
- Checked insurance information
- Nuclear stress scheduling
- Specimen collection
- Laboratory restock
- Documented other data
- Faxed, copied, and scanned documents
- Sent prescriptions and orders to the appropriate personnel
- Navinet
- Accounts receivable
- Medical billing
- Greeted patients and visitors warmly and genuinely
- Front desk
- Managed medical histories and medical forms
- Take payments
- Hire new employees
- Train new employees
- Assist with orientation PowerPoint
- Payroll
- Weekly Schedules for employees
- Called patients to confirm scheduled appointments and obtain additional details.
- Provided customer service support to patients in person or over the phone.
- Straightened up waiting room to maintain neat and organized space.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted visitors upon arrival at the front desk while maintaining a professional demeanor.
- Processed patient payments and scanned identification and insurance cards.
- Monitored inventory levels of office supplies and placed orders when needed.
- Supervised team of medical receptionists, providing guidance and training on office procedures and protocols.
- Assisted with hiring qualified personnel for medical receptionist positions.
- Checked patients in and out for appointments and collected co-payments.
- Verified insurance coverage prior to appointments being scheduled or services rendered.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Gathered, transcribed, and typed medical information into charts.
- Worked effectively in team environments to make the workplace more productive.
Nursing Assistant
Trinitas Regional Medical Center
Elizabeth
07.2017 - 08.2021
- Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Answered signal lights, bells and requests-for-service to assist patient services fulfillment.
- Recorded patient conditions and vital signs before and after medical operations.
- Completed daily room cleaning and organizing to provide patients with clean environment.
- Assisted patients with daily activities under nurse's supervision to provide essential care and emotional support.
- Collected specimens from patients for laboratory testing purposes.
- Managed supplies and restocked inventory to promote optimal availability for patient care.
- Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
- Collected specimens for laboratory testing such as urine samples and blood draws.
- Turned and repositioned bedridden patients to prevent bedsores.
- Conducted regular rounds to check on patients' safety and proactively address issues.
- Implemented fall prevention techniques as specified in plan of care.
Medical Assistant
American Women's Services
Elizabeth
08.2015 - 11.2018
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Prepared treatment rooms for patient examinations.
- Collected samples from patients for laboratory testing purposes.
- Educated patients about medications, procedures and physician's instructions.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Supported administrative staff by processing payments.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Handled general office duties to support administrative staff during peak hours.
- Assisted back office patient processes to reduce office wait times.
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Registered new patients into practice management software program accurately entering demographic information.
- Scheduled appointments for patients via phone and in person.
- Contacted medical facilities to schedule patients for admission.
- Changed dressings on wounds to prevent infection and check for healing.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Responded to patient callbacks and phone-in prescription refill requests.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Administered injections, medications and treatments as directed by the physician.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Education
Associate of Applied Science - Surgical Technology
Berkeley College
Woodland Park, NJ12-2025
Certified in Medical Assistant -
Lincoln Tech
Iselin, NJ02.2017
High School Diploma -
Halsey Leadership Academy
Elizabeth, NJ06.2015
Skills
- Patient care
- Phlebotomy techniques
- Electronic health records
- Medical terminology
- Customer service
- Team collaboration
- Inventory management
- Employee training
- Health and safety
- Quality control guidelines
- Specimen collection and storage
- Staff management
- Medical office administration
- Paperwork processing
- HIPAA
Certification
BLS Certification, 07/01/22, 07/01/24
Assessments
- Protecting patient privacy, Proficient, 08/01/24
- Work style: Reliability, Proficient, 11/01/21
- Medical billing, Proficient, 08/01/24
- Office manager, Proficient, 01/01/23
- Spreadsheets with Microsoft Excel, Proficient, 01/01/23
- Medical receptionist skills, Proficient, 05/01/22
- Scheduling, Proficient, 03/01/22
- Administrative assistant/receptionist, Proficient, 11/01/22
- Verbal communication, Proficient, 08/01/24
- Customer service, Proficient, 08/01/22
- Data entry: Attention to detail, Proficient, 08/01/22
- Nursing assistant skills, Proficient, 11/01/21
- Call center customer service, Proficient, 10/01/23
- Work style: Professionalism, Proficient, 06/01/22
- Medical terminology, Proficient, 12/01/22
- Administrative assistant/receptionist, Proficient, 01/01/22
- Protecting patient privacy, Proficient, 11/01/21
- Attention to detail, Proficient, 03/01/22
- Work motivation, Proficient, 06/01/22
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Phlebotomist
Getlabs
01.2025 - Current
Medical Receptionist
ASSOCIATES IN GASTROENTEROLOGY
02.2023 - 01.2024
Medical Receptionist Supervisor
Cardiopulmonary diagnostic
07.2020 - 02.2023
Nursing Assistant
Trinitas Regional Medical Center
07.2017 - 08.2021
Medical Assistant
American Women's Services
08.2015 - 11.2018
Associate of Applied Science - Surgical Technology
Berkeley College
Certified in Medical Assistant -
Lincoln Tech
High School Diploma -
Halsey Leadership Academy