Biannely Gutierrez
Cypress
Summary
Documentation and Compliance Specialist with experience managing high-volume contractual and service documentation in regulated, fast-paced environments. Proven ability to prepare, review, and submit service agreements with accuracy, completeness, and compliance to internal standards. Skilled in document version control, CRM record management, audit support, and cross-functional coordination. Known for strong attention to detail, deadline management, and documentation integrity.
Overview
8
8
years of professional experience
Work History
Representative I – Business Direct Sales (Customer Accounts)
Comcast / Xfinity
01.2023 - Current
- Prepare, review, and submit business service agreements and contractual documentation, ensuring accuracy and compliance
- Manage the full documentation lifecycle including creation, revisions, approvals, and processing within CRM and billing systems
- Maintain controlled records and version history to ensure documentation integrity and traceability
- Support audit readiness by maintaining accurate, organized, and compliant account documentation
- Coordinate cross-functionally to resolve documentation issues and meet strict deadlines
Assistant Store Manager – Xfinity Mobile
Comcast / Xfinity
01.2021 - 01.2023
- Oversaw documentation accuracy for customer accounts, contracts, and service records
- Reviewed and approved documentation to ensure compliance with internal procedures and quality standards
- Supported store-level audits through accurate recordkeeping and documentation verification
- Trained staff on documentation procedures, CRM usage, and compliance expectations
Sales Representative
Comcast / Xfinity
01.2018 - 01.2021
- Prepared and processed customer service agreements and account documentation
- Ensured completeness and accuracy of customer records within CRM systems
- Maintained documentation standards in a high-volume environment
Education
High School Diploma -
Salem High School
2 Years - English as a Second Language
North Shore Community College
Lynn, MA2 Years - Business Administration And Management
Bay Path University
Longmeadow, MASkills
- Document Control
- Records Management
- Contract Documentation
- Version Control
- Compliance Support
- Audit Readiness
- CRM & Billing Systems
- Quality Assurance
- SOP Adherence
- Deadline Management
Timeline
Representative I – Business Direct Sales (Customer Accounts)
Comcast / Xfinity
01.2023 - Current
Assistant Store Manager – Xfinity Mobile
Comcast / Xfinity
01.2021 - 01.2023
Sales Representative
Comcast / Xfinity
01.2018 - 01.2021
High School Diploma -
Salem High School
2 Years - English as a Second Language
North Shore Community College
2 Years - Business Administration And Management
Bay Path University