Barbara Qualls
Hot Springs,AR
Summary
Dedicated professional in customer relations and problem resolution. Known for effective communication and attention to detail, with a proven ability to enhance customer satisfaction and streamline administrative processes. I was responsible for billing for water usage for the Highland industrial Park and the East Camden City Water usage.
Data entry, Making sure water rates were adjusted properly
monthly billing
monthly usage reports,
Shut off notices
Payables for both the Shoemaker water and the East Camden Highland Railroad
Relieving the receptionists for breaks and days off
Overview
27
27
years of professional experience
Work History
Customer Service Rep & Accounts Payable & Billing
Highland Resources Inc. / Shoemaker Public Service
East Camden, AR
10.2019 - 08.2022
- Resolved customer inquiries efficiently through phone, email, and chat support.
- Managed order processing and tracking to ensure timely delivery of services.
- Collaborated with team members to enhance customer satisfaction and service quality.
- Documented customer interactions
Shoemaker Public Water
Highland Resources Inc
East Camden, AR
10.2019 - 08.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
East Camden Railroad Payables
Highland Resources Inc
East Camden, AR
10.2019 - 08.2022
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
Church Secretary
Maul Road Church of Christ
Camden AR
03.1995 - 10.2019
- Managed church calendar, coordinating events and meetings for congregation members.
- Maintained accurate records of membership, attendance, and financial contributions.
- Assisted with communication efforts, producing newsletters and announcements for the community.
- Supported pastoral staff by organizing documents and preparing materials for services.
- Payroll for church staff
- Utilities and Bill Payments
- Ordering material for classes and operations
- All other necessary operations for 250 member church
Secretary /Front Desk Receptionist
Berry Petroleum / Martin Gas
Stephens AR
10.1995 - 01.1998
- Managed office correspondence and communication to ensure timely information flow.
- Coordinated schedules and appointments for executives, optimizing time management.
- Maintained organized filing systems, enhancing document retrieval efficiency.
Education
No Degree -
Harding University
Searcy, AR05-1980
High School Diploma -
Lakeside School District
Hot Springs, AR 05-1976
Skills
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Complaint handling
- Payment processing
- Client relations
- Customer satisfaction measurement
- Professional telephone demeanor
- Scheduling
- Paperwork processing
- Appointment scheduling
- Order processing
- Administrative support
- Microsoft Office Suite
- Data collection
- Technical support
- Clerical support
- Filing
- Dispute resolution
- Multi-line phone talent
- Order fulfillment
- Account updating
- Reading comprehension
- Spreadsheets
- Office equipment proficiency
- Proofreading
- Document control
- Information security
- Key holder experience
Timeline
Customer Service Rep & Accounts Payable & Billing
Highland Resources Inc. / Shoemaker Public Service
10.2019 - 08.2022
Shoemaker Public Water
Highland Resources Inc
10.2019 - 08.2022
East Camden Railroad Payables
Highland Resources Inc
10.2019 - 08.2022
Secretary /Front Desk Receptionist
Berry Petroleum / Martin Gas
10.1995 - 01.1998
Church Secretary
Maul Road Church of Christ
03.1995 - 10.2019
No Degree -
Harding University
High School Diploma -
Lakeside School District