Bibi Abdool
Bensalem,PA
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
19
19
years of professional experience
1986
1986
years of post-secondary education
Work History
Front Desk Clerk
Lincoln hotel
Feasterville, Pennsylvania
02.2007 - Current
- Guest Services: Greet guests warmly, check them in/out, and handle reservations.
- Customer Assistance: Answer questions about motel services, local attractions, and directions.
- Phone & Email Management: Handle calls, take reservations, and respond to inquiries.
- Payment Processing: Collect payments, handle cash/credit transactions, issue receipts, and balance the cash drawer.
- Record Keeping: Maintain guest records, room availability, and update booking systems.
- Problem Solving: Address guest complaints or concerns promptly and professionally.
- Security & Safety: Monitor guest access, keep keys secure, and report suspicious activity.
- Housekeeping Coordination: Communicate with housekeeping staff regarding room status (clean, occupied, or needing service).
- Administrative Tasks: Prepare daily reports, file paperwork, and manage correspondence.
- Maintaining Lobby Area: Keep the front desk, lobby, and common areas tidy and welcoming.
Education
Northeast High School
Philadelphia , PaSkills
- Customer Service & Guest Relations
- Communication (Verbal & Written)
- Cash Handling & Point-of-Sale (POS) Systems
- Time Management & Organization
- Problem Solving & Conflict Resolution
- Team Collaboration & Leadership
- Adaptability in Fast-Paced Environments
- Attention to Detail & Accuracy
- Inventory Management & Stocking
- Technology & Computer Skills (Microsoft Office, Retail Systems)
Timeline
Front Desk Clerk
Lincoln hotel
02.2007 - Current
Northeast High School