Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shannon Smith

578 Little Knob Road,KY

Summary

Dynamic Front Desk Clerk with a proven track record at LaQuinta Inn & Suites, excelling in customer service and complaint resolution. Skilled in payment processing and cash handling, I foster strong guest relationships, ensuring satisfaction and loyalty through attentive service and effective problem-solving. Committed to enhancing the hospitality experience.

Overview

5
5
years of professional experience

Work History

Front Desk Clerk

LaQuinta Inn & Suits
Hopkinsville, KY
02.2025 - 03.2026
  • Managed guest check-in and check-out processes efficiently.
  • Provided exceptional customer service to enhance guest experiences.
  • Resolved guest inquiries and complaints promptly, ensuring satisfaction.
  • Maintained accurate records of reservations and billing information.

Front Desk Clerk

Super 8 Hotel
Radcliff, KY
02.2021 - 04.2024
  • Managed guest check-in and check-out processes efficiently.
  • Handled customer inquiries and resolved issues promptly.
  • Processed payments and maintained accurate financial records daily.
  • Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.

Education

No Degree -

Western Kentucky University
Bowling Green, KY

Associate of Arts -

Elizabethtown Community And Technical College
Elizabethtown, KY
05-1993

High School Diploma - Academic Diploma

North Hardin High School
Radcliff, KY
05-1990

Skills

Time management

  • Customer service
  • Hospitality services
  • Listening skills
  • Payment processing
  • Guest relations
  • Cash handling
  • Guest reception
  • Hotel services and hospitality

Customer service

Hospitality services

Listening skills

Complaint resolution

Payment processing

Cash handling

Guest reception

Timeline

Front Desk Clerk

LaQuinta Inn & Suits
02.2025 - 03.2026

Front Desk Clerk

Super 8 Hotel
02.2021 - 04.2024

No Degree -

Western Kentucky University

Associate of Arts -

Elizabethtown Community And Technical College

High School Diploma - Academic Diploma

North Hardin High School
Shannon Smith