Bibi Hydar
Customer service representative
Abingdon,MD
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Arctic Mechanical
05.2024 - 05.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Office Manager
AMHAC
04.2012 - 04.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
Education
Bachelor Of Business Administration And Accounting - Business Administration
The College of Westchester
White Plains, NY06.2010
Associates In Business Administration And Accounti - Business Administration
The College of Westchester
White Plains, NY06.2005
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Quickbooks
- Accounts Receivable/ Accounts Payable
- Professional telephone demeanor
- Follow-up skills
- Microsoft Office Suite
- Microsoft PowerPoint
- Account management
- Proficient in Service Titan
Timeline
Customer Service Representative
Arctic Mechanical
05.2024 - 05.2025
Office Manager
AMHAC
04.2012 - 04.2024
Bachelor Of Business Administration And Accounting - Business Administration
The College of Westchester
Associates In Business Administration And Accounti - Business Administration
The College of Westchester
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