Bibi Aisha Nishat
Herndon,VA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
7
7
years of professional experience
Work History
Manager
Starbucks, IAD
International Dulles Airport
06.2022 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
Barista
Starbucks,IAD
International Dulles Airport
04.2022 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Controlled line and crowd with quick, efficient service.
Customer Service Cashier
TJ Max
Fairfax, VA
01.2022 - 04.2022
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Data Entry Officer
Netlinks
Kabul, Afghanistan
06.2019 - 08.2021
- Ensured seamless communication between departments by accurately entering relevant information into shared databases.
- Minimized discrepancies in collected information by conducting thorough research on unclear or incomplete source material prior to entering it into the system.
- Contributed towards process improvements through regular feedback/reporting on encountered challenges or suggestions for optimization.
- Increased productivity with well-organized file management systems, ensuring easy access to essential documents.
Finance Assistant Intern
Minister of Agriculture
Kabul, Afghanistan
01.2017 - 06.2019
- Assisted with account reviews and preparation for account reviews.
- Verified financial journals for clarity and completion under supervisor direction.
- Developed and analyzed various budgets and performed financial statement analysis.
- Drafted financial reports to support comprehensive investigations.
Education
Technical School In Veterinary -
Kabul Institute-
Kabul,AF 12.2018
Kabul All Girls High School
Kabul, AF 12.2016
Skills
Management
Cashiering
Employment & labor law
Sales
Customer needs assessment
Food preparation
Supervising experience
Customer Service
Host/Hostess
Communication Skills
Time management
Cash register
Languages
Farsi
Full Professional
Persian
Limited Working
Hindi
Limited Working
English
Professional Working
Timeline
Manager
Starbucks, IAD
06.2022 - Current
Barista
Starbucks,IAD
04.2022 - Current
Customer Service Cashier
TJ Max
01.2022 - 04.2022
Data Entry Officer
Netlinks
06.2019 - 08.2021
Finance Assistant Intern
Minister of Agriculture
01.2017 - 06.2019
Technical School In Veterinary -
Kabul Institute-
Kabul All Girls High School