Summary
Overview
Work History
Education
Skills
Timeline
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Bibiana Canales

Summary

Hardworking employee enthusiastic about learning new fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Very detail oriented with 12 years of customer service experience.

Overview

24
24
years of professional experience

Work History

Requester Services

MRO
11.2019 - Current
  • Receive inbound calls regarding the release of information for patient medical records while maintaining consistent excellent customer service.
  • Provide issue resolution,status updates and place correct actions in the corporate database to facilitate timely release of information processing.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Handled customer issues with confidence while making supervisor callbacks and using complex problem solving to provide effective resolution.
  • Process incoming fax/email correspondence in response to outstanding issues related to ROI fulfillment.
  • Assisted in training new employees. Provided training opportunities when improvement was needed.

Revenue Management Representative

AT&T
08.2009 - 03.2018
  • Effectively managed a high volume of inbound and outbound calls with the objective of collecting delinquent accounts in the bilingual department
  • Assisted customers concerns with Payment Claims
  • Consistently met or exceeded monthly goals
  • Negotiated payment arrangements to bring customers to a current status
  • Transferred customers to correct departments using Avaya Phone System f they were misdirected or needed further assistance from Billing/Sales/Tech Support
  • Input all customers Information in to CRM Systems.

Supervisor/Cleaning Technician

Bibi's Cleaning Services
04.2008 - 08.2009
  • Performed post-construction site clean up on newly built condominiums and prepare for occupants to move in
  • Oversaw job sites and checked for accuracy, quality and to ensure that all project specifications were met
  • Offered instruction, coaching and motivation to employees during the shift
  • Developed new customer prospects or referrals to continue weekly cleanings once customers moved in to new homes
  • Guaranteed positive customer experiences and resolved all customer complaints
  • Compiled weekly monetary reports and records for tax purposes and to pay my employees.

Shipping/Receiving Clerk

Micro Mold Plastics
04.2000 - 12.2000
  • Checked all load related documentation to make sure that it's complete and accurate
  • Weighed materials or products, and recorded weight and other production data on tags or labels
  • Boxed up and shipped out plastic material and put in UPS System to be picked up delivered.

Education

GED -

Acquired State of Texas Certificate of High School Equivalency (GED)
Fort Worth, TX

Allied Health -

JPS Institute For Health Career Development
Fort Worth, TX
01.2001

Skills

  • Bilingual English/Spanish (Read/Write)
  • Strong analytical and critical thinker
  • Great Interpersonal Skills
  • Multitasking and organization
  • Team Collaboration
  • Goal-oriented mindset
  • Attention to Detail
  • Credit and Collections
  • Avaya phone System
  • Pc Literate/MS/Data Entry
  • Escalation management
  • CRM software proficiency

Timeline

Requester Services

MRO
11.2019 - Current

Revenue Management Representative

AT&T
08.2009 - 03.2018

Supervisor/Cleaning Technician

Bibi's Cleaning Services
04.2008 - 08.2009

Shipping/Receiving Clerk

Micro Mold Plastics
04.2000 - 12.2000

GED -

Acquired State of Texas Certificate of High School Equivalency (GED)

Allied Health -

JPS Institute For Health Career Development

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Bibiana Canales