Bibiana melendez
Oklahoma City,OK
Summary
Dynamic professional with a proven track record at Once Upon a Child, excelling in customer service and cash handling accuracy. Enhanced customer satisfaction through efficient service and teamwork, contributing to increased loyalty. Adept at multitasking and attention to detail, driving sales growth by upselling products and services.
Overview
3
3
years of professional experience
Work History
Store Associate
Once Upon a Child
Oklahoma City, OK
01.2025 - 02.2026
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash
- Collaborated with team members to maintain store cleanliness and optimal inventory levels.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Answered questions about store policies and addressed customer concerns.
Warehouse Associate
Hobby Lobby Warehouse
Oklahoma City, OK
06.2024 - 12.2024
- Responsible to prepare merchandise for storage and picking
- Maintained cleanliness and organization of work area to ensure safety compliance.
- Collaborated with team members to fulfill order processing and shipping tasks.
- Maintain a strong daily work pace in order to maximize team efforts
Customer Service Representative
Watershed
Oklahoma City, OK
08.2023 - 02.2024
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Provided product information and support, enhancing customer understanding of services offered.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Crew Member
McDonald's
Oklahoma City, OK
09.2022 - 03.2023
- Prepared food items following standardized recipes and quality standards.
- Maintained cleanliness and organization of workstations and dining areas.
- Handled cash transactions accurately and managed register operations.
- Worked front counter, drive-thru and other areas.
- Collaborated with team members to complete orders.
- Provided exceptional customer service in fast-paced environment.
Education
High School Diploma -
Emerson South High School
Oklahoma City, OKSkills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
Languages
Spanish
Native or Bilingual
Timeline
Store Associate
Once Upon a Child
01.2025 - 02.2026
Warehouse Associate
Hobby Lobby Warehouse
06.2024 - 12.2024
Customer Service Representative
Watershed
08.2023 - 02.2024
Crew Member
McDonald's
09.2022 - 03.2023
High School Diploma -
Emerson South High School