Bibiana Montoya
LAKEWORTH,FL
Summary
Enthusiastic Arcade Attendant with experience in providing exceptional guest support during game malfunctions and usage inquiries. Demonstrates strong problem-solving skills and patience, prioritizing guest satisfaction. Committed to continuous learning and improving processes to enhance overall operational efficiency.
Overview
3
3
Languages
2
2
years of professional experience
Work History
Guest Services & Redemption Host
Arcade Time Entertainment
Wellington, FL
07.2025 - 08.2026
- Welcomed guests and provided exceptional customer service in fast-paced environment.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Assisted in coordinating events, ensuring smooth operations and guest satisfaction.
- Trained new hosts on procedures and best practices for efficient service delivery.
Swim Instructor
Goldfish Swim School
Royal Palm Beach, FL
05.2025 - 06.2025
- Developed personalized lesson plans to accommodate individual skill levels and learning styles.
- Instructed swim lessons for various age groups, ensuring safety and effective learning techniques.
- Monitored student progress and provided constructive feedback to enhance swimming skills.
- Built rapport with students and parents, fostering a positive learning environment.
Restaurant Busser
New York Style Pizza and Restaurant
Lake Worth, FL
06.2024 - 07.2024
- Supported waitstaff by promptly clearing tables and resetting for new guests.
- Maintained cleanliness of dining area, adhering to health and safety standards.
- Collaborated with kitchen staff to streamline service flow during peak hours.
- Assisted with table setup and maintenance to ensure optimal dining experience.
- Monitored inventory of supplies and alerted management when restocking needed.
Education
High School Diploma -
Wellington Community High School
Wellington, FL05.2027
Skills
- Customer service
- Greeting guests
- Multitasking
- Event planning
- Time management
- Guest engagement
Languages
Spanish
Limited Working
American Sign Language
Limited Working
English
Native or Bilingual
Timeline
Guest Services & Redemption Host
Arcade Time Entertainment
07.2025 - 08.2026
Swim Instructor
Goldfish Swim School
05.2025 - 06.2025
Restaurant Busser
New York Style Pizza and Restaurant
06.2024 - 07.2024
High School Diploma -
Wellington Community High School