Bibiana Morales
Sunnyside
Summary
Dynamic and detail-oriented professional with experience in administration, excelling in customer service and hospitality. Bilingual in Spanish and English, I thrive in fast-paced environments, ensuring guest satisfaction and operational efficiency. Known for effective communication and organization, I consistently deliver exceptional results while maintaining a positive atmosphere.
Overview
12
12
years of professional experience
Work History
Server
Livanos Restaurant Group
NYC
07.2021 - Current
- Provided excellent customer service to ensure satisfaction.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Took orders from customers accurately and in a timely manner.
- Performed opening and closing duties, such as setting up the dining area.
- Provided exceptional service to high volume of daily customers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Doctor's Assistant
Dr. Ivy Rosen
NYC
11.2020 - 06.2022
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Coordinated with insurance companies to ensure proper reimbursement for services rendered.
- Maintained strict patient privacy and confidential patient information, taking care to meet HIPAA guidelines and statutes for data security.
- Assisted physicians with examinations and procedures.
- Maintained cleanliness of exam rooms between patients visits.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
PERSONAL FAMILY ASSISTANT
Disick Family
Delray Beach
01.2016 - 01.2020
- Ensured client privacy in handling confidential family matters.
- Prepared nutritious meals and snacks according to dietary requirements and preferences of family members.
- Ensured safety protocols are met within all areas of the home environment.
- Planned and coordinated family events and gatherings, ensuring smooth execution and guest satisfaction.
- Acted as an intermediary between family members and outside contacts.
- Coordinated and executed weekly grocery shopping, adhering to dietary needs and budget constraints.
BILINGUAL FRONT DESK
Disgroup
Pompano Beach
01.2018 - 12.2018
- Completed and sent required documentation for distribution.
- Ensured timely follow-up on sales.
- Created and curated engaging content on social media.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Assisted with customer requests and answered questions to improve satisfaction.
ADMINISTRATIVE ASSISTANT
Casa Morales
Mexico City
01.2014 - 01.2016
- Facilitated communication between different departments within the organization.
- Processed invoices for payment using accounting software applications.
GRAPHIC DESIGN ASSISTANT
Biomedical Technologies
Mexico City
01.2013 - 12.2013
- Maintained a digital asset library, organizing graphics, photos, and artwork for easy access.
- Produced projects for advertising and informational purposes.
- Designed logos, brochures, flyers, web graphics, banners, posters and other visuals.
Education
DIGITAL PHOTOGRAPHY CERTIFICATE COURSE -
Centro ADM
Mexico City, Mexico01.2016
BACHELOR OF GRAPHIC DESIGN -
Universidad Iberoamericana Puebla
Puebla, Mexico01.2015
Skills
- Bilingual (Spanish, English)
- Photography
- Hospitality
- Organization
- Customer service
- Team collaboration
- Time management
- Sales support
- Effective communication
- Attention to detail
- Foreign language proficiency
- Wine service
Green Card Holder
-
Timeline
Server
Livanos Restaurant Group
07.2021 - Current
Doctor's Assistant
Dr. Ivy Rosen
11.2020 - 06.2022
BILINGUAL FRONT DESK
Disgroup
01.2018 - 12.2018
PERSONAL FAMILY ASSISTANT
Disick Family
01.2016 - 01.2020
ADMINISTRATIVE ASSISTANT
Casa Morales
01.2014 - 01.2016
GRAPHIC DESIGN ASSISTANT
Biomedical Technologies
01.2013 - 12.2013
DIGITAL PHOTOGRAPHY CERTIFICATE COURSE -
Centro ADM
BACHELOR OF GRAPHIC DESIGN -
Universidad Iberoamericana Puebla
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