Katherin Mendez
Harrah's Casino
Las Vegas ,Nevada
1
Language
13
years of professional experience
Reliable cocktail server known for exceptional customer service, efficient cash handling, and multitasking in fast-paced environments. Committed to fostering positive guest experiences and training new staff.
Dedicated and adaptable professional with extensive experience in customer service roles. Skilled in managing inventory, processing orders accurately, and resolving guest complaints promptly. Seeking to leverage expertise in a dynamic environment to enhance operational efficiency and guest satisfaction.
Work History
Cocktail Server
4 Years 1 Month- Provided exceptional customer service in high-pressure environments, ensuring guest satisfaction and loyalty.
- Assisted bartenders in preparing cocktails and managing inventory efficiently during peak hours.
- Maintained cleanliness and organization of serving areas, enhancing overall guest experience.
- Processed orders accurately using POS systems, minimizing errors and streamlining service.
- Collaborated with team members to coordinate service flow, improving operational efficiency.
- Resolved guest complaints promptly, fostering a positive atmosphere and repeat business.
- Trained new staff on service protocols, enhancing team performance and consistency in service delivery.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
Sales Associate
4 Years 10 Months- Provided exceptional customer service in high-pressure environments, ensuring guest satisfaction and loyalty.
- Assisted bartenders in preparing cocktails and managing inventory efficiently during peak hours.
- Maintained cleanliness and organization of serving areas, enhancing overall guest experience.
- Processed orders accurately using POS systems, minimizing errors and streamlining service.
- Collaborated with team members to coordinate service flow, improving operational efficiency.
- Resolved guest complaints promptly, fostering a positive atmosphere and repeat business.
- Trained new staff on service protocols, enhancing team performance and consistency in service delivery.
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Demonstrated flexibility in scheduling availability, working various shifts including weekends, holidays, and late nights based on business needs.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
Casino Porter
4 Months- Maintained cleanliness and organization across gaming areas and guest facilities.
- Assisted guests with inquiries, ensuring exceptional customer service experience.
- Collaborated with team members to streamline daily operations and improve efficiency.
- Conducted routine inspections of gaming equipment to ensure optimal functionality.
- Implemented waste management practices to promote sustainability within the facility.
- Streamlined workflow processes through close collaboration with fellow porters in coordinating daily activities and assignments efficiently.
- Collaborated with security staff to address potential issues or disturbances on the casino floor, maintaining a secure atmosphere for all guests.
- Participated in routine training programs to enhance skills and stay current on company policies and industry best practices.
- Restocked supplies and maintained inventory levels to support operational needs.
- Responded promptly to guest requests, enhancing overall satisfaction and experience.
Housekeeper
3 Years 6 Months- Maintained cleanliness and organization of guest rooms and public areas.
- Operated cleaning equipment, ensuring safety and efficiency in daily tasks.
- Collaborated with team members to streamline cleaning processes and improve workflow.
- Managed inventory of cleaning supplies, restocking as needed to maintain operations.
- Conducted deep cleaning tasks during off-peak hours to enhance guest experience.
- Monitored compliance with health and safety standards throughout facility.
- Responded promptly to guest requests, ensuring high levels of satisfaction with housekeeping services.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
Education
No Degree
High School Diploma
Skills
Customer service
Cash handling
Handling large groups
Alcohol awareness
Speed and efficiency
Exceptional customer service
Cleaning and sanitization
Reliability and punctuality
Efficient multitasking
Safe food handling
Bar terminology
Stress tolerance
Following dress code
Coordinating with bartenders
Bilingual (Spanish
English)
Languages
Spanish
Native or Bilingual
Timeline
Cocktail Server
Harrah's Casino
09.2022 - CurrentRead More
Casino Porter
Harrah's Casino
05.2022 - 09.2022Read More
Housekeeper
Harrah's Casino
11.2018 - 05.2022Read More
Sales Associate
Boost Mobile
01.2014 - 11.2018Read More
UNLV
No Degree
Read More
Odyssey Charter School
High School Diploma
Read More