Bibi Syeta Khan
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at Wendy's Restaurant. Excelled in staff management and employee training, significantly improving workplace safety and service quality. Skilled in handling high-stress situations and fostering seamless communication, demonstrating both hard and soft skills essential for dynamic customer-oriented environments.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Wendy's Restaurant
01.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Customer Service Representative
Blessed Boutique
09.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Caring Hospice Volunteer
Caring Hospice
06.2014 - 08.2014
- Served as a liaison between patients, families, and hospice staff to facilitate seamless communication and collaboration in end-of-life care management.
- Participated in ongoing training sessions to further enhance skills and knowledge in hospice care best practices.
- Maintained detailed records of volunteer hours along with accurate documentation of patient interactions according to HIPAA guidelines.
- Participated in regular volunteer meetings, sharing insights and best practices with fellow hospice volunteers to continually improve the quality of care.
Education
MedCA License - EKG Technician
Genesis Medical Training Center
Elmhurst, NY08.2021
High School Diploma -
Queens Metropolitan High School
Rego Park, NY06.2015
Skills
Employee Training
Workplace Safety
Staff Management
Customer-Oriented
Timeline
Shift Supervisor
Wendy's Restaurant
01.2023 - Current
Customer Service Representative
Blessed Boutique
09.2019 - 03.2020
Caring Hospice Volunteer
Caring Hospice
06.2014 - 08.2014
MedCA License - EKG Technician
Genesis Medical Training Center
High School Diploma -
Queens Metropolitan High School
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