Bickers II Richard
Goshen,OH
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Proactive assistant manager with a strong background in operations management. Talented in problem-solving and optimizing processes to achieve business goals and improve team productivity.
Dynamic professional with extensive experience in retail operations and customer service. Skilled in staff supervision and training, fostering team motivation, and implementing strategies that drive operational efficiency and enhance customer satisfaction.
Results-driven assistant manager with a proven track record in team leadership and operations management. Expertise in staff training, decision-making, and problem-solving to enhance team performance and maximize profitability.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Mikes Car Wash
Cincinnati
02.2025 - Current
Assistant general manager. Handles day to day operations, schedules, hire and fire, ordering supplies, training of associates and hourly managers, maximize profit gain and shrink losses.
Team Leader
Walmart
Cincinnati
02.2015 - 02.2022
Assistant general manager. Handles day to day operations, schedules, hire and fire, ordering supplies, training of associates and hourly managers, maximize profit gain and shrink losses.
Coach
Walmart
Cincinnati
06.2021 - 01.2025
Equivalent to an assistant manager. Over seeing entire online grocery department. Handled shipping and receiving, scheduling, hiring, customer service, grocery freshness
Education
Associate of Science - Digital Business Management
University of Cincinnati
Cincinnati, OH04-2022
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Recruiting and interviewing
- Sales strategies
- Customer relationship management (CRM)
Timeline
Assistant Manager
Mikes Car Wash
02.2025 - Current
Coach
Walmart
06.2021 - 01.2025
Team Leader
Walmart
02.2015 - 02.2022
Associate of Science - Digital Business Management
University of Cincinnati