Summary
Overview
Work History
Education
Skills
Awards
Languages
Timeline
Generic

Bicuma C. Lynn

Rochester

Summary

Experienced in patient registration, insurance verification, and data management. Focus on providing exceptional patient support and streamlining admission processes. Utilizes strong interpersonal skills for efficient and accurate processing of patient information. Possesses in-depth knowledge of healthcare systems and compliance standards, ensuring adherence to industry regulations and best practices.

Overview

11
11
years of professional experience

Work History

Patient Access Representative

Highland Hospital
08.2023 - Current
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
  • Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
  • Supported medical staff by coordinating diagnostic testing appointments, lab results retrieval, and necessary referrals in a timely manner.
  • Trained new hires on department procedures, policies, and software systems, ensuring consistent quality service delivery from all team members.

Cleanroom Associate

Thermofisher Scientific
03.2019 - 03.2023
  • Work on production line to produce media in tubes, vials, and bottles.
  • Operate assigned machinery efficiently and safely
  • Work in machinery room independently
  • Help maintain quality assurance at all times
  • Quality inspect products multiple time
  • Inspect bottles for contamination or debris.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.

Direct Support Professional

Lifetime Assistant Inc
12.2018 - 03.2020
  • Assisted adults and children with intellectual and development disabilities to reach their personal or daily goals
  • Assisted with nutrition and medication as needed per individuals
  • Developed and organized a fun and easy exercises for the individuals to meet their future fitness goals.
  • Helped with bathing and getting dressed to the ones who needed assistance.
  • Maintained detailed documentation of client progress, daily activities, incidents, and relevant observations to ensure continuity of care across team members.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Crew Member

WENDYS
04.2016 - 11.2018
  • Took live orders by listening carefully to the customers to provide accurate orders and food.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Organized and swept the dining area which brought in more customers than drive through.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.

Dance Assistant

Bush Mango& Drum and Dance
04.2015 - 08.2018
  • Assisted participants in traditional drum and dance from Guinea, West Africa
  • Helped participants achieve a high sense of self-esteem and confidence.
  • Provided support, encouragement, and direction to participants.
  • Increased students'' confidence and stage presence through coaching on facial expressions and body language during performances.
  • Provided a strong foundation in dance techniques by reinforcing proper form and alignment during class instruction.

Intern/Teacher assistant

Rochester City School District
07.2017 - 09.2017
  • Worked with Athletic Directors at RCSD to produce activities for the healthy hero summer camp, which brought more kids into the camp.
  • Attend summer camps and interacted with children in their classrooms helping with math, science, and English writing.
  • Participated in community outreach through sports by creating tables with brochures showcasing with the next upcoming school year sports and benefits.

Intern

Rochester City Hall
07.2016 - 09.2016
  • General office duties
  • Organized file cabinets
  • Assist with resume preparation
  • Helped with special events with the Mayor
  • Typing and mailing correspondence
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.

Intern

Urban League of Rochester (SOOP)
07.2014 - 09.2014
  • Created Portfolio and learned about downtown business.
  • Created a resume and came up with a business plan for downtown businesses in the near future.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Analyzed problems and worked with teams to develop solutions.

Education

Nursing

Monroe Community College
Rochester, NY
05-2027

High School Diploma -

School of The Arts
Rochester, NY
06.2017

Skills

  • Effective verbal communication
  • Active student participation
  • Rapid assimilation of new information
  • Consistent attendance record
  • Trustworthy performance
  • Effective leadership experience

  • HIPAA compliance
  • Insurance verification
  • Customer service
  • Patient registration
  • Phone and email etiquette
  • Medical terminology

Awards

  • Varsity Volleyball Team Captain 2014-2016
  • Varsity Volleyball MVP 2014, 2015, 2016
  • MVP for all City Volleyball Tournament 2016
  • High Honor Roll and Honor Roll 2014, 2015, 2016
  • Black Scholar 2013 to 2017
  • Certification of Perfect Attendance 2015
  • Spelling Bee 1st Place 2013
  • SOTA Superstar 2014-2016
  • City of Rochester, OTR Youth Employment Training Certificate 2015

Languages

French
Swahili
lingala

Timeline

Patient Access Representative

Highland Hospital
08.2023 - Current

Cleanroom Associate

Thermofisher Scientific
03.2019 - 03.2023

Direct Support Professional

Lifetime Assistant Inc
12.2018 - 03.2020

Intern/Teacher assistant

Rochester City School District
07.2017 - 09.2017

Intern

Rochester City Hall
07.2016 - 09.2016

Crew Member

WENDYS
04.2016 - 11.2018

Dance Assistant

Bush Mango& Drum and Dance
04.2015 - 08.2018

Intern

Urban League of Rochester (SOOP)
07.2014 - 09.2014

Nursing

Monroe Community College

High School Diploma -

School of The Arts