Job Search Status
Open to workDesired start date: Immediately
Open To Work
BIDEN SILWAL
Erie,CO
Work Preference
Summary
Business Management graduate with extensive experience in customer service, operations support, and team leadership. Adept at managing multiple tasks in fast-paced settings while maintaining professionalism and focus on positive outcomes. Eager to leverage strong communication and problem-solving skills in business and administrative roles.
Overview
6
6
years of professional experience
Work History
Server
MorningStar Senior Living
01.2022 - 01.2026
- Delivered professional dining service and resident support in senior living environment, enhancing resident satisfaction through hospitality, accuracy, and respect.
- Fostered positive daily experiences by effectively communicating with residents, families, kitchen staff, and care teams.
- Coordinated multiple service requests in fast-paced setting, ensuring organization and professionalism under pressure.
- Recognized as Employee of the Month for reliability, teamwork, and outstanding service.
Customer Service Representative
U-Haul
01.2024 - 01.2025
- Assisted customers with reservations, rentals, payments, and account questions in person and by phone, ensuring satisfaction and timely service.
- Applied strong communication and problem-solving skills to enhance overall customer rental experience.
- Resolved customer concerns and maintained accurate records to support efficient daily branch operations.
Customer Service Representative
Marshalls
01.2022 - 01.2024
- Provided friendly customer service in high-volume retail environment, assisting with purchases, returns, and product inquiries to enhance customer satisfaction.
- Maintained calm and professionalism during busy shifts, effectively assisting customers and collaborating with coworkers to improve service delivery.
- Accurately processed transactions while organizing store displays and coordinating team workflow to ensure smooth operations.
Remote Operations and Customer Support Associate
Glob Shipping and Logistics
01.2020 - 01.2022
- Coordinated remote shipping and logistics operations, managed customer updates, tracked orders, and streamlined daily administrative workflow.
- Facilitated communication with customers and team members to resolve issues and maintain organized information.
- Cultivated skills in remote work management, focusing on time management, independent follow-through, and effective digital communication.
Leadership Team Member
Nepalese Student Association
erie, CO
03.2024 - 05.2026
- Facilitated student engagement and cultural awareness through event coordination and community-building initiatives.
- Partnered with student leaders to enhance communication, boost participation, and foster inclusion among members.
- Led discussions to enhance community engagement among students and families.
- Collaborated with diverse teams to plan cultural events and activities.
- Organized workshops to promote awareness of Nepalese culture and traditions.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT07-2026
High School Diploma -
Boulder High School
Boulder, CO05.2024
Graduate Certificate - Leadership, Management, And Strategic Thinking Innovation
Western Governors University
Salt Lake City, UTSkills
- Customer service and relations
- Operations support
- Service management
- Product knowledge
- Project management
- Effective communication
- Problem solving
- Time management
- Remote work proficiency
- Team collaboration
- Multitasking abilities
- Strategic thinking
- Customer feedback management
- Leadership skills
- Conflict resolution
- Team member support
- Microsoft Office expertise
- Business marketing
Leadership Experience
Leadership Team Member, Nepalese Student Association, Supported student engagement, cultural awareness, event coordination, and community-building initiatives., Collaborated with student leaders to communicate with members, encourage participation, and promote inclusion.
Languages
English
Professional
Hindi
Professional
Nepali
Professional
Timeline
Leadership Team Member
Nepalese Student Association
03.2024 - 05.2026
Customer Service Representative
U-Haul
01.2024 - 01.2025
Server
MorningStar Senior Living
01.2022 - 01.2026
Customer Service Representative
Marshalls
01.2022 - 01.2024
Remote Operations and Customer Support Associate
Glob Shipping and Logistics
01.2020 - 01.2022
Bachelor of Science - Business Management
Western Governors University
High School Diploma -
Boulder High School
Graduate Certificate - Leadership, Management, And Strategic Thinking Innovation
Western Governors University