Bienvenido Rosa Santos
Service Technician
Tampa,FL
Summary
Hard working person with nine year of experience providing help to tennants in timely and professional manner. Proficient in electric maintenance, plumbing and gardening. Certified hvac.
Overview
27
27
years of professional experience
Work History
Service Technician II
Highmark Residential
03.2018 - Current
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Service Technician
Gatehouse Management Inc
03.2017 - 03.2019
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Delivery driver
Cold Air Distributors
01.2017 - 01.2018
- Safety delivery parts to costumer as needed
- Pick up returns and cores
- Pick and stage parts for costumer orders
- Drop off weekly / monthly sales flyer and daily collection of credit accounts
Apartment Maintenance
Cornerstone Group
01.2015 - 11.2016
- Replaced switches, sockets, lamp, and light bulbs
- Fixes leaks, replaced filters and added cooling liquid to HVAC
- Painted, plastered and installed wall paper as per tenant's requirement
- Inspected plumbing and electrical circuits, identified problems and estimates time and cost to fix it
- Repaired household items including washing machines, dish washers and fridges
- Checked and fixed locks, walls, drains, using power tools when necessary
- Followed the replacement schedule drawn by the facility manager, replacing filter and others
- Inspected apartments after tenants left or before admitting new tenants
- Informed facility manager about all problems and required permission for acquisitions
Group leader
Edison Drivers Services
01.2013 - 11.2014
- For this Company I was team leader and had to be able to communicate among them and customer
- Map reading and navigation skills, safety driving in adverse conditions
Condition Report Writers
Manheim Auto Auction
01.2004 - 10.2012
- For this company I was an electronic condition report writer
- I had to have up front communication with customer in order to fill out paperwork accurately in order to estimate damage on previously owned vehicles
Specialist E-4
USARMY
01.1998 - 08.2001
- In the ARMY, my job was electronics repair equipment
- I had to run an electronic computer troubleshooting to diagnostics electronics malfunction for the equipment, and repair them
Education
HVAC Technician Program - undefined
Intituto Politecnico Tampa
High School - undefined
Fernando Callejo
Skills
Estimate cost within a 5% range
Available on weekends and during nighttime for emergencies
Able to perform simple carpentry duties
Professional attitude
Timeline
Service Technician II
Highmark Residential
03.2018 - Current
Service Technician
Gatehouse Management Inc
03.2017 - 03.2019
Delivery driver
Cold Air Distributors
01.2017 - 01.2018
Apartment Maintenance
Cornerstone Group
01.2015 - 11.2016
Group leader
Edison Drivers Services
01.2013 - 11.2014
Condition Report Writers
Manheim Auto Auction
01.2004 - 10.2012
Specialist E-4
USARMY
01.1998 - 08.2001
HVAC Technician Program - undefined
Intituto Politecnico Tampa
High School - undefined
Fernando Callejo