Paige Sheffield
Jacksonville
Summary
Dynamic Property Manager with extensive experience at Highmark Residential, excelling in tenant relations and lease administration. Proven track record in enhancing customer satisfaction and reducing discrepancies in rental payments. Skilled in compliance monitoring and adept at fostering loyalty through exceptional service. Committed to maintaining high standards in multi-family property management.
Overview
11
11
years of professional experience
Work History
Property Manager
HIghmark Residential
01.2020 - 01.2025
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Coordinated with janitorial staff on maintenance and upkeep.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Introduced prospective tenants to types of units available and performed tours of premises.
Assistant Manager
Pinnacle Property Management
02.2017 - 12.2019
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Monitored rental payments and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Assistant Leasing Manager
Greystar Property Management
01.2014 - 12.2017
- Collected, completed, and processed lease applications.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Monitored performance of individual leasing agents and coached on successful strategies.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
Education
GED -
Job Corps
Gainesville, FL08-2014
Skills
- Lease administration
- Work order monitoring
- Debt control
- Tenant relations
- Customer service-focused
- Compliance monitoring
- Property tours and inspections
- Fair housing compliance
- Multi-family property management
- Eviction notices
- Tenant and eviction laws
- Payment collection
- Lease renewals
Software applications
Yardi
AMSI
Real Page
Knocks
Lead 2 Lease
Timeline
Property Manager
HIghmark Residential
01.2020 - 01.2025
Assistant Manager
Pinnacle Property Management
02.2017 - 12.2019
Assistant Leasing Manager
Greystar Property Management
01.2014 - 12.2017
GED -
Job Corps
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