Marquisia Banks
Hurst
Summary
Experienced professional offering proven expertise in overseeing front desk operations and completing accurate daily reconciliations. Strengths include account audits, guest billing and end-of-day reporting. Diligent, meticulous, and hardworking team player.
Overview
9
9
years of professional experience
Work History
Night Auditor
Hilton Garden Inn Hotel
Dallas
03.2022 - Current
- Maintained a secure environment for the protection of guests' property and assets.
- Conducted security checks throughout the night to ensure safety of hotel premises and guests' belongings.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Provided support to housekeeping staff by preparing keys for departing guests when requested.
- Processed guest check-outs, including payment processing and providing receipts.
- Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.
Night Auditor
Holiday Inn Express Hotel
Houston
01.2020 - 02.2022
- Prepared detailed audit reports at the end of each shift.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Processed guest check-outs, including payment processing and providing receipts.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Inspected alarm systems daily for proper operation and troubleshot any problems encountered during inspection process.
- Reported any discrepancies immediately upon discovering them.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Greeted arriving guests and checked them in to their rooms.
- Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
Insurance Agent
GEICO
Richards
05.2018 - 12.2020
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
- Generated reports detailing sales activities, client interactions, and progress towards goals.
- Processed payments received from clients promptly according to established procedures.
- Provided customers with information regarding plan features, pricing, and availability.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
Night Auditor
LaQuinta Inn & Suits
Dallas
01.2016 - 04.2018
- Conducted nightly financial audits and prepared accurate daily close-out reports.
- Delivered exemplary guest service, addressing all inquiries and concerns promptly.
- • Collaborated with housekeeping and security to ensure smooth overnight operations.
Education
High School Diploma -
North Point
Houston, TX05-2013
Skills
- Cash handling
- Financial reporting
- Security procedures
- Guest relations
- Payment processing
- Reservation management
- Customer service
- Problem solving
- Office supervision
- Verbal and written communication
- Front desk operations
- Hospitality service expertise
Timeline
Night Auditor
Hilton Garden Inn Hotel
03.2022 - Current
Night Auditor
Holiday Inn Express Hotel
01.2020 - 02.2022
Insurance Agent
GEICO
05.2018 - 12.2020
Night Auditor
LaQuinta Inn & Suits
01.2016 - 04.2018
High School Diploma -
North Point