Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Personal Information
Generic

Malcolm Simmons

Longwood,FL

Summary

Experienced with data center operations, including server and network infrastructure. Utilizes troubleshooting skills to address and resolve technical issues swiftly. Knowledge of best practices in maintenance and preventative measures ensures high reliability and efficiency.

Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Overview

11
11
years of professional experience

Work History

Data Center Technician

USIS
02.2024 - Current
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.
  • Installed and managed structured cabling infrastructure.
  • Collaborated with team members to improve overall service delivery, resulting in increased client satisfaction ratings.
  • Accepted tasks and documented status using ticketing system, time reports and email.
  • Optimized data center performance through regular equipment audits and updates, ensuring optimal functionality.
  • Identified and reported problem devices and replaced defective parts.
  • Increased data center efficiency by implementing new server management techniques and troubleshooting methods.
  • Developed comprehensive documentation for data center operations, promoting consistency in daily procedures and training new staff members effectively.
  • Developed comprehensive documentation for all fiber optic installations, facilitating efficient maintenance and future upgrades.

Truck Driver

Swift Transportation
05.2020 - 02.2024
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Dropped and hooked trailers and changed configuration of equipment when necessary.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Managed supplier record tracking and data communications tasks while automating operations to enhance efficiency.
  • Operated with safety and skill to avoid accidents and delays.
  • Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
  • Maintained daily, legible DOT log book and submitted corresponding documents.

Installation Technician

BrightHouse Networks
10.2017 - 07.2020
  • Followed all company guidelines regarding safety procedures when out in field.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing and drilling of various types of installations.
  • Commissioned staff members for specific projects and tasks, tracked activities and solved complex issues to enhance productivity.
  • Completed timely project management within budget constraints on multi-faceted problems for executive leadership, while fostering meaningful relationships with contractors.
  • Demonstrated equipment capabilities to customer and responded to questions and complaints.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Completed installations within deadlines, adhering to company policies and safety guidelines.
  • Provided excellent customer service, addressing questions and concerns during the installation process.

Overnight Stocker

Walmart
11.2016 - 08.2017
  • Realigned merchandise throughout assigned section to give shelves and racks professional appeal.
  • Readied items for sales floor stocking by affixing tags and preparing pallets.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.

Lifeguard

Wet'n' Wild
06.2014 - 10.2016
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Observed weather and water conditions and alerted visitors to potential dangers, including storms and rip currents.
  • Completed basic maintenance and repairs to keep pools functioning properly.
  • Maximized customer satisfaction by greeting all pool patrons with courtesy and resolving any issues promptly and with positive attitude.

Education

High School Diploma -

Orange Techinical College
Orlando, FL
05.2016

Skills

  • Computer hardware troubleshooting
  • Data center infrastructure
  • System monitoring
  • Power distribution
  • Vendor coordination
  • Hardware maintenance
  • Incident response
  • Maintenance and repairs
  • Incident management
  • Hardware diagnostics
  • IT support
  • Infrastructure monitoring
  • Teamwork and collaboration
  • Time management
  • Multitasking
  • Attention to detail

Accomplishments

  • Documented and implemented an HDD destruction process that resolved capacity issues and improved operational efficiency.

Timeline

Data Center Technician

USIS
02.2024 - Current

Truck Driver

Swift Transportation
05.2020 - 02.2024

Installation Technician

BrightHouse Networks
10.2017 - 07.2020

Overnight Stocker

Walmart
11.2016 - 08.2017

Lifeguard

Wet'n' Wild
06.2014 - 10.2016

High School Diploma -

Orange Techinical College

Personal Information

Title: Professional Class A Trucker Driver

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