Bijay Khadka
Sunnyvale,CA
Summary
Proven leader in transportation and customer service, adept at safety management and relationship building. At Amazon Flex, enhanced customer satisfaction through timely deliveries and strategic planning. Skilled in GPS route planning and problem-solving, consistently meeting tight deadlines. Achieves operational excellence, driving revenue growth and team collaboration. Comfortable with cash handling and inventory management. Attention to details is plus point.
Overview
5
5
years of professional experience
Work History
Care Driver
Adroit Driver, Hop Skip Drive and Kango Drive
04.2021 - Current
- Ensured passenger safety by strictly adhering to traffic regulations and maintaining vehicle in pristine condition.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Delivered employees and materials to job sites daily.
- Kept vehicle clean both inside and out to ensure a pleasant experience for passengers.
- Maintained accurate records of trips, mileage, and expenses for accurate billing and reporting purposes.
- Upheld strict confidentiality regarding client information or conversations that occurred during transportation services.
- Developed rapport with regular clients, fostering long-term relationships that contributed to the success of the business.
- Stayed up-to-date on traffic patterns and construction projects to avoid delays whenever possible.
Delivery Driver
Amazon Flex, Uber, Forkable and DoorDash
03.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Expedited deliveries to meet customer deadlines and requirements.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Head Cashier
Galamart
12.2020 - 03.2023
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Assisted customers by answering questions and fulfilling requests.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
Assistant Manager
Paradise Biryani Pointe
12.2019 - 11.2020
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
Ideal College
Kathmandu, Nepal02.2011
Skills
- Vehicle Maintenance
- Traffic laws knowledge
- Punctuality
- Safety Requirements
- Basic vehicle repairs
- Time Management
- Safety Management
- GPS and route planning
- Flexible Schedule
- Confidentiality understanding
- Problem-Solving
- Business Management
- Customer Service
- [Language] Fluency
- Schedule Management
- Relationship Building
- Route Determination
- Loading and unloading
- Traffic Law Observation
- Strategic Planning
- Revenue Generation
- Account penetration
- Teamwork and Collaboration
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Excellent Communication
Languages
English
Full Professional
Spanish
Professional Working
Hindi
Professional Working
Timeline
Care Driver
Adroit Driver, Hop Skip Drive and Kango Drive
04.2021 - Current
Delivery Driver
Amazon Flex, Uber, Forkable and DoorDash
03.2021 - Current
Head Cashier
Galamart
12.2020 - 03.2023
Assistant Manager
Paradise Biryani Pointe
12.2019 - 11.2020
High School Diploma -
Ideal College
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