Eric Florez
Littleton,CO
Summary
Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Hardworking employee enthusiastic about learning customer service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Care Driver
Hop Skip Drive
04.2023 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
- Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
- Cleaned vehicle regularly to maintain professional appearance.
Customer Sevice Tech
Oxi Fresh Carpet Cleaning
03.2013 - 04.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information..
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Driver
La-Z-Boy Furniture
02.2007 - 08.2012
- Delivered furniture to other locations or vendors throughout Colorado.
- Picked up and delivered furniture for service department.
- Kept accurate log of daily deliveries and pick-ups.
- Completed on-time deliveries by choosing best and most efficient routes.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
Education
GED -
Emily Griffith
Denver, COSkills
- Assisting Drivers
- Design Methods
- Customer Rapport
- Schedule Management
- Passenger and Cargo Transport
- Driving and Transportation
- Operational Efficiency and Safety
- Passenger Support
- Safety Management
- Loading and Unloading
- Logging Information
- Scheduled Services
- Customer Service
- Microsoft Word
Timeline
Care Driver
Hop Skip Drive
04.2023 - Current
Customer Sevice Tech
Oxi Fresh Carpet Cleaning
03.2013 - 04.2023
Customer Service Driver
La-Z-Boy Furniture
02.2007 - 08.2012
GED -
Emily Griffith
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