BIJAYA SITAULA
Concord
Summary
Dedicated professional with strong customer service and problem-solving skills. Experienced in optimizing operations and training new employees. Committed to enhancing customer satisfaction and team efficiency.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Driver
Lyft And Uber
San Francisco, CA
08.2017 - Current
- Delivered safe and timely transportation services for diverse clientele across various regions.
- Ensured vehicle cleanliness and maintenance, enhancing passenger comfort and safety.
- Navigated efficiently using GPS technology, optimizing routes to reduce wait times.
- Assisted with onboarding new drivers, sharing best practices for customer service excellence.
Customer Service Representative
Hallmark Aviation
San Francisco, CA
04.2025 - 12.2025
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Managed ticketing systems to track and address passenger needs promptly.
- Trained new employees on customer service protocols and operational procedures.
- Collaborated with team members to streamline communication processes, reducing response times.
Manager
SAFELAND MARKET
Oakland, CA
08.2017 - 09.2024
- Oversaw daily operations ensuring compliance with safety and quality standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Mentored team members to enhance operational efficiency and improve customer service.
- Analyzed sales data to identify trends, driving strategic initiatives for revenue growth.
Sales Associate
Seven Eleven
Concord, CA
02.2019 - 11.2020
- Delivered exceptional customer service, addressing inquiries and resolving issues effectively.
- Operated point-of-sale systems accurately, ensuring efficient transaction processing.
- Maintained product displays, enhancing store aesthetics and promoting sales initiatives.
- Assisted in inventory management, tracking stock levels and minimizing shrinkage.
Education
GED -
CONTRA COSTA COUNTY OFFICE OF EDUCATION
Pleasant Hill, CA05-2026
Skills
- Time management
- Schedule management
- Strategic planning
- Patience and tact
- Traffic laws
- Multitasking Abilities
- Customer service
- Problem-solving abilities
- Teamwork and collaboration
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- Punctuality
- Safety protocols
Accomplishments
accomplish safety training during my past work history in aviation; got some physical and calmness tactic during my guard card licensing program.
Certification
- california driver license; DMV, CA
- real estate salespersons; keller williams east bay
- human rights consultant; USIDHR
- CPR/ AED / FIRST-AID; nationalCPRfoundations
- security guard card w/excessive force; BSIS
ENGLISH, NEPALI, HINDI
I can read and write all these languages fluently.
Languages
English
Full Professional
Hindi
Native or Bilingual
Nepali
Native or Bilingual
Timeline
Customer Service Representative
Hallmark Aviation
04.2025 - 12.2025
Sales Associate
Seven Eleven
02.2019 - 11.2020
Driver
Lyft And Uber
08.2017 - Current
Manager
SAFELAND MARKET
08.2017 - 09.2024
GED -
CONTRA COSTA COUNTY OFFICE OF EDUCATION