Summary
Overview
Work History
Education
Skills
Extracurricular Activities
Timeline
Generic

Bikas Thapa Magar

Everett,Massachusetts

Summary

Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

5
5
years of professional experience

Work History

Operations Manager

CVS Pharmacy
05.2019 - Current
  • Engaged with customers to effectively build rapport and lasting relationships
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
  • Applied security and loss prevention training towards recognizing risks and reducing store theft
  • Trained and developed new sales team associates in products, selling techniques, and company procedures
  • Evaluated inventory and delivery needs, optimized and strategies to meet customer demands
  • Trained and developed product knowledge, customer service, and selling techniques
  • Maintained organized, presentable merchandise to drive continuous sales
  • Prepared merchandise for sales floor by pricing or tagging
  • Processed product returns and assisted customers with other selections
  • Provided positive for some persons to welcome existing, new, and potential customers
  • Built performance-oriented culture with satisfied, hard-working employees by clearly highlighting employee success and developing leaders from within
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Prepared, calibrated, and monitored production machinery to maintain optimal production levels and to consistently achieve daily targets
  • Completed store opening and closing procedures, included setting up registers and checking products
  • Responded to and resolved customer questions and concerns
  • Maintained a safe working environment by observing safety procedures, policies.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs.

Education

GED -

Bunker Hill Community College
05.2024

Skills

  • Well organized and resourceful with Superior work ethic
  • Excellent communication and planning skills
  • Excellent reputation for resolving problems and improving customer satisfaction
  • Regulatory compliance
  • Office suppliers
  • Well preparation file and documents
  • Team Leadership
  • Operations Management
  • Customer Service
  • Staff Training

Extracurricular Activities

Nepali, English, 

Timeline

Operations Manager

CVS Pharmacy
05.2019 - Current

GED -

Bunker Hill Community College

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Bikas Thapa Magar