Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Additional Information
Timeline
Generic

Bilal Amen

Dearborn Heights,MI

Summary

Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

COO /Director of Operations

Hype Athletics
04.2001 - Current
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Mentored and coached team members to foster productive and engaging work environment.
  • Defined, implemented, and revised operational policies and guidelines.
  • Analyzed customer feedback and identified areas for improvement to drive business success.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed Calls and customer service issues

Owner/Operator

Level 1 Transportation LLC
03.2019 - Current
  • Managed day-to-day business operations.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Developed business plan, processes and procedures to provide superior service to customers.
  • Fostered strong professional network and partnership building skills to connect with quality leads.
  • Crafted engaging sales copy and eye-catching graphics for inventive client presentations.
  • Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Operated with safety and skill to avoid accidents and delays.
  • Consulted with customers to assess needs and propose optimal solutions.

Paraprofessional Educator

Dearborn Schools
08.2007 - 06.2011
  • Provided support to help students with special needs learn and grow.
  • Provided support during classes, group lessons, and classroom activities.
  • Supported student learning objectives through personalized and small group assistance.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Maintained inclusive learning environment to enable students to gain maximum benefit from lessons.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Reported on student progress, behavior, and social skills to parents.

Education

Associate of Arts - Liberal Arts And General Studies

Henry Ford College
Dearborn, MI
05.2006

High School Diploma -

Fordson High School
Dearborn, MI
06.2000

Skills

  • Microsoft Outlook
  • Microsoft Office
  • Leadership Training
  • Google Docs
  • Customer Service
  • Nonprofit Communications
  • Facebook
  • Critical Thinking
  • Microsoft Excel

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 180 staff members.
  • Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
  • Local High School Football Coach 10 years going
  • School Board Member
  • Youth Advocate
  • Youth Mentor


Affiliations

  • Crestwood District School Board
  • ADC Member
  • Amity Organization member and supporter

Additional Information

  • Team Player
  • Always working towards the best outcome or goal
  • Proven Leader
  • Football Coach at Local High School
  • Devoted Community Member


Timeline

Owner/Operator

Level 1 Transportation LLC
03.2019 - Current

Paraprofessional Educator

Dearborn Schools
08.2007 - 06.2011

COO /Director of Operations

Hype Athletics
04.2001 - Current

Associate of Arts - Liberal Arts And General Studies

Henry Ford College

High School Diploma -

Fordson High School

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Bilal Amen