Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bilal Mangal

Durham,NC

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Uber
Durham, NC
08.2024 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed strong relationships with customers by providing personalized assistance and support.

Supervisor

Big Lots
Durham, NC
03.2023 - 07.2024
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Help Desk Associate

Duke University
Durham, NC
03.2022 - 01.2024
  • Answered incoming calls, emails and chats to provide technical assistance and troubleshooting.
  • Provided support for hardware, software, networking, mobile devices and other technology related issues.
  • Installed, configured and maintained computers, printers and other peripherals.

Customer Service Representative

Kanki Japanese
Durham, NC
03.2018 - 03.2022
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Computer Assistant

Kabul news
Kabul , Kabul
01.2015 - 12.2017
  • Installed, configured and maintained computer hardware and software systems.
  • Provided technical assistance to users regarding computer applications and hardware operations.
  • Assisted in the setup of new computers and peripherals such as printers, scanners.
  • Created and managed user accounts on local area networks and wide area networks.
  • Diagnosed network problems and identified solutions for resolving them quickly.

Education

Associate of Science -

DTCC
Durham, NC
01-2021

High School Diploma -

C E Jordan High School
Durham, NC
06-2020

Associate of Science -

Khost International Course
Khost Afghanistan
01-2014

Skills

  • Paperwork Processing
  • Account updating
  • Complaint resolution
  • Information Security
  • Product Knowledge
  • Scheduling
  • Inbound and Outbound Calling
  • Data Entry
  • Data Collection
  • Multi-line telephone operations
  • Call Center Operations
  • Team Development
  • Administrative Support
  • Software Evaluation
  • Hardware Configuration
  • Network Maintenance
  • Software Installation
  • Mobile Device Management
  • Hardware maintenance
  • Application support
  • Remote assistance

Languages

English
Full Professional
pashto
Native/ Bilingual
Dari
Native/ Bilingual

Timeline

Customer Service Representative

Uber
08.2024 - Current

Supervisor

Big Lots
03.2023 - 07.2024

Help Desk Associate

Duke University
03.2022 - 01.2024

Customer Service Representative

Kanki Japanese
03.2018 - 03.2022

Computer Assistant

Kabul news
01.2015 - 12.2017

Associate of Science -

DTCC

High School Diploma -

C E Jordan High School

Associate of Science -

Khost International Course

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Bilal Mangal