Bilal Wattoo
Dacula,GA
Summary
Motivated and reliable professional with strong experience in customer service, cashier operations, and cash handling. Skilled in networking and marketing, with the ability to build relationships and communicate effectively. Proficient in Microsoft Office applications and adaptable in fast-paced environments. Dedicated to delivering excellent service and contributing to team success.
Overview
7
7
years of professional experience
Work History
Server
IHOP
Mississauga
04.2024 - 07.2025
- Provided friendly, attentive customer service by greeting guests, taking accurate food and beverage orders, and ensuring customer satisfaction
- Communicated clearly with kitchen staff to relay orders, special requests, and resolve issues quickly
- Verified order accuracy before serving to ensure meals met customer expectations
- Checked on tables regularly to address concerns and prevent problems
- Maintained cleanliness of tables, dining areas, and service stations in accordance with health standards
- Assisted other servers during busy shifts to support smooth and efficient operations
Delivery Driver
Instacart
Milton
12.2023 - 02.2025
- Adapted quickly to changing delivery conditions, including traffic and weather challenges.
- Provided feedback on delivery processes, contributing to overall service improvement initiatives.
- Delivered packages to customer doorsteps and business offices.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
Quality Control Inspector
Samsung
Milton
08.2023 - 03.2024
- Conducted visual inspections to ensure product quality met established standards.
- Utilized measuring tools to verify dimensions and tolerances of components.
- Documented inspection results accurately, identifying non-conformities in products.
- Collaborated with production teams to address quality issues promptly.
Delivery Driver
Uber Eats
Milton
12.2021 - 12.2023
- Delivered food orders promptly, ensuring customer satisfaction and adherence to delivery protocols.
- Navigated efficiently using GPS systems to optimize routes and minimize delivery times.
- Maintained vehicle cleanliness and functionality, performing routine checks before shifts.
- Communicated effectively with customers regarding order status and delivery updates.
- Managed multiple deliveries simultaneously while adhering to time constraints.
Cashier Team Lead
Royal Paan
Milton
04.2022 - 09.2023
- Supervised daily cash operations, ensuring accuracy in transactions and maintaining balanced registers.
- Trained and mentored new cashiers to enhance customer service skills and operational efficiency.
- Resolved customer inquiries and complaints, fostering a positive shopping experience and increasing customer loyalty.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
Cashier Team Lead
Eggs Mart
Milton
08.2022 - 12.2022
- Implemented process improvements that streamlined checkout procedures and reduced wait times for customers.
- Coordinated team schedules, optimizing staff coverage during peak hours to enhance service delivery.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Restocked and organized merchandise in front lanes.
- Increased customer loyalty and retention.
- Assisted customers by answering questions and fulfilling requests.
Warehouse Worker
Chudleigh's
Milton
11.2021 - 02.2022
- Performed quality checks on incoming and outgoing shipments to maintain product standards.
- Collaborated with team members to optimize workflow and productivity during peak hours.
- Maintained cleanliness and safety standards throughout the warehouse environment.
- Packaged products for shipment, ensuring secure handling and labeling procedures.
- Loaded, unloaded, and moved material to and from storage and production areas.
Digital Marketing Intern
MicroAgility
Islamabad
05.2018 - 09.2018
- Assisted in creating and scheduling social media content across multiple platforms.
- Conducted market research to identify trends and target audience preferences.
- Supported email marketing campaigns by drafting copy and analyzing performance metrics.
- Developed engaging blog posts to enhance online presence and drive traffic.
- Monitored online brand reputation through analysis of customer feedback and reviews.
Education
Associate of Arts - Advertising And Marketing Communications
Sheridan College
Mississauga, ON04.2025
High School Diploma - A-levels
Roots IVY
Islamabad09.2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Customer service
- Team collaboration
- Customer feedback management
- Multitasking
- Excellent communication
Languages
English
Full Professional
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Server
IHOP
04.2024 - 07.2025
Delivery Driver
Instacart
12.2023 - 02.2025
Quality Control Inspector
Samsung
08.2023 - 03.2024
Cashier Team Lead
Eggs Mart
08.2022 - 12.2022
Cashier Team Lead
Royal Paan
04.2022 - 09.2023
Delivery Driver
Uber Eats
12.2021 - 12.2023
Warehouse Worker
Chudleigh's
11.2021 - 02.2022
Digital Marketing Intern
MicroAgility
05.2018 - 09.2018
Associate of Arts - Advertising And Marketing Communications
Sheridan College
High School Diploma - A-levels
Roots IVY