Bilardo Saint Philippe
Summary
Dedicated Intake Specialist skilled in claim eligibility analysis and records management. Excellent communication and interpersonal skills. Familiar with industry standards and requirements. Managing duties to facilitate smooth workflow and operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Intake Specialist
Brotman Nusbaum Ibrahim
2022.03 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Completed intake assessment forms and filed clients' charts.
- Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.
Legal Assistant
Kanner & Pintaluga Law Firm
2019.01 - 2022.03
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Maintained contact with claimants and attorneys to determine treatment status.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Researched claims and incident information to deliver solutions and resolve problems.
Scheduler
Your Home Advantage- Humana
2016.12 - 2019.01
- Answered phone calls and answered questions from potential customers.
- Handled complaints and questions, and re-directed calls to other team members.
- Established and maintained client rapport by utilizing quality customer service.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
Education
Associate of Arts - Adult And Continuing Education
Palm Beach State College
Lake Worth, FLHigh School Diploma -
Deerfield Beach High School
Deerfield Beach, FL2009
Skills
- Data Entry
- Research and Analysis
- Records Maintenance
- Critical Thinking Skills
- Claim Processing
- Microsoft Office
Certification
- Licensed 6-20 Adjuster- All lines
Languages
English
Creole
A1
Timeline
Intake Specialist
Brotman Nusbaum Ibrahim
2022.03 - Current
Legal Assistant
Kanner & Pintaluga Law Firm
2019.01 - 2022.03
Scheduler
Your Home Advantage- Humana
2016.12 - 2019.01
Associate of Arts - Adult And Continuing Education
Palm Beach State College
High School Diploma -
Deerfield Beach High School
- Licensed 6-20 Adjuster- All lines
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