Biliana Gayler
Hampton Bays,New York
Summary
Trustworthy Teller skilled in working in customer-focused work environments. Offering strong knowledge of banking products and services. Dependable and punctual with outstanding mathematical aptitude.
Overview
16
16
years of professional experience
Work History
Teller
M&T Bank
Southampton, NY
04.2022 - Current
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
Teller
PUB
Southampton, NY
04.2017 - 04.2022
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Educated customers on use of banking website and mobile apps.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
Teller
Suffolk County National Bank
Southampton, NY
11.2005 - 04.2017
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
- Identified sales opportunities and referred customers to branch partners in financial services.
Education
High School Diploma -
05.1978
Skills
- Cash Supply Orders
- Customer Service
- Balance Verification
- Work Prioritization
- Check Cashing
- Proactive and Focused
- Prioritizing and Planning
- Banking Operations Knowledge
- Transaction Error Identification
- Bank Transaction Processing
Timeline
Teller - M&T Bank
04.2022 - Current
Teller - PUB
04.2017 - 04.2022
Teller - Suffolk County National Bank
11.2005 - 04.2017
1st Highschool - High School Diploma,
College of Transportation And Ekonomy - ,
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