William (Bill) Basham
Ogden,UT
Summary
Knowledgeable and dedicated customer service professional with extensive experience in automotive and atv industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Service Advisor
Ken Garff Nissan Riverdale
01.2016 - 06.2023
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Documented problems and corrective actions to maintain records.
- Suggested additional services to customers in order to meet upsell goals.
Service Advisor
Big O Tires
03.2002 - 01.2016
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Trained new personnel regarding company operations, policies and services.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Increased efficiency and team productivity by promoting operational best practices.
Education
Graduate -
Alta Loma High School
Alta Loma, CASkills
- Customer Relationship Management
- Service Order Flow
- Handling Customer Complaints
- Symantec
- Speaking
- Sales Expertise
- Performance Goals
- Customer Consulting
- Complaint Resolution
- Work Order Interpretation
Timeline
Service Advisor
Ken Garff Nissan Riverdale
01.2016 - 06.2023
Service Advisor
Big O Tires
03.2002 - 01.2016
Graduate -
Alta Loma High School
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