Summary
Overview
Work History
Education
Skills
Certification
Timeline
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BILL COHEN

BROKEN ARROW,OK

Summary

Dedicated professional prepared to bring extensive expertise and results-oriented approach to Specialist role. Known for effectively managing tasks and supporting organizational goals through collaborative efforts and adaptive strategies. Recognized for excellent communication and analytical skills, ensuring seamless operations and consistent outcomes.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Certified Hearing Aid Specialist

Miracle-Ear, Inc.
10.2017 - Current
  • Ranked #8 nationally out of over 1,500 providers; consistently placed in top 5% for performance.
  • Conducted in-depth audiological assessments including pure-tone, speech, and tympanometric testing.
  • Created customized treatment plans that resulted in high patient satisfaction and conversion rates.
  • Delivered high-impact consultations and product fittings, improving patients’ daily quality of life.
  • Surpassed sales targets month-over-month by blending technical expertise with empathetic communication.
  • Trained new specialists on hearing aid technology, compliance, and patient education strategies.
  • Partnered with marketing and regional leadership to increase lead generation and patient bookings.
  • Recognized for building strong rapport and long-term relationships with patients and their families.

Certified Hearing Aid Specialist

Cleartone Hearing Centers
10.2014 - 10.2017
  • Expertly administered hearing evaluations and recommended tailored solutions for patients.
  • Leveraged advanced hearing aid technology and programming tools including MEMSI.
  • Provided detailed education on hearing aid maintenance, usage, and care, driving strong adoption.
  • Earned consistent praise for compassion, professionalism, and measurable improvement in client outcomes.
  • Contributed to clinic growth through referrals, repeat business, and local outreach.

Owner / Operator

Home Fitness Exercise Equipment Co.
04.2007 - 09.2014
  • Founded and scaled a profitable home fitness equipment company, specializing in treadmills, ellipticals, and spin bikes.
  • Managed all business functions including sales, procurement, staffing, finance, and customer support.
  • Established supplier relationships and negotiated competitive contracts to enhance margins.
  • Executed strategic marketing campaigns that increased foot traffic and online engagement.
  • Delivered personalized customer experiences that built a loyal client base and sustained repeat sales.
  • Increased year-over-year revenue through sales promotions, bundled packages, and service upsells.

Owner / Operator

Shell Rapid Lube & Auto Oasis
12.1999 - 05.2007
  • Owned and operated a high-volume automotive service center, delivering exceptional car care and customer service.
  • Co-owned and developed Auto Oasis Car Wash and Lube Center from the ground up, overseeing the acquisition of land, facility design, construction planning, equipment sourcing, and operational launch.
  • Managed all aspects of construction and logistics coordination, ensuring on-time and on-budget completion of the build.
  • Designed and implemented day-to-day operational systems, staff training programs, and customer service standards.
  • Oversaw daily operations including staffing, scheduling, workflow management, and quality control.
  • Developed maintenance protocols and implemented a preventive maintenance schedule for all equipment.
  • Hired, trained, and supervised technicians, ensuring operational efficiency and consistent service quality.
  • Oversaw inventory and parts ordering, maintaining accurate stock levels and minimizing waste.
  • Implemented local advertising campaigns and loyalty programs, increasing customer retention.
  • Ensured compliance with all safety, environmental, and industry regulations.

Education

High School Diploma -

East Central High School

Skills

  • Strategic sales management
  • Team Development & Mentoring
  • Client Relationship Management
  • Business development and growth
  • Multi-Unit Operations Oversight
  • Revenue growth management
  • Marketing & Brand Strategy
  • Inventory management
  • Profit & Loss Accountability
  • Hearing diagnostics expertise
  • Automotive service management
  • Retail sales expertise

Certification

  • Hearing Instrument Fitter/Dispenser — Miracle-Ear, Inc.
  • License #1001162 | Issued 2017-01 | Expires 2026-01

Timeline

Certified Hearing Aid Specialist

Miracle-Ear, Inc.
10.2017 - Current

Certified Hearing Aid Specialist

Cleartone Hearing Centers
10.2014 - 10.2017

Owner / Operator

Home Fitness Exercise Equipment Co.
04.2007 - 09.2014

Owner / Operator

Shell Rapid Lube & Auto Oasis
12.1999 - 05.2007

High School Diploma -

East Central High School

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