Bill Collins
Van Buren,AR
Summary
Customer-oriented sales professional with 24 years of experience in flooring industry building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
24
24
years of professional experience
Work History
Sales Representative
Daltile Sales Service Center
Springdale , AR
01.2007 - Current
- Developed and maintained relationships with new and existing clients to ensure customer satisfaction.
- Conducted market research to identify new products and help guide the local market towards Daltile products.
- Developed key customer relationships to increase sales.
- Presented products and services to prospective and existing customers to meet client needs.
- Increased sales from $1M to $6.6M in sales representative role.
- Increased assistance and mentoring to fellow reps and mangers to help foster new sales strategies. This earned me a nickname of "GSM-lite".
- Attended local industry events to gain insite on market needs.
- Researched competitors' products, prices, and sales techniques.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Fostered relationships with customers to expand customer base and retain business.
- Recognized strengths in team and assigning tasks appropriately.
Customer Service Representative
Daltile Sales Service Center
Springdale , AR
07.2002 - 12.2007
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
Sales Manager
Deans Carpet
Fort Smith , AR
08.2001 - 07.2002
- Developed Commercial Sales branch.
- Increased new residential sales through jobsite visits and vendor partner expansion.
- Developed training to new and existing sales people in tile and stone segment.
Flooring Dept Manager
Sutherlands Lumber
Fort Smith , AR
01.2000 - 08.2001
- Delegated work to staff, setting priorities and goals.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Developed promotional campaigns to increase brand recognition in target markets.
- Negotiated contracts with suppliers for materials used by the Department at competitive rates.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
Some College (No Degree) - Computer Science
Westark Community College
Fort Smith, ARSkills
- Account Servicing
- Client Service
- Customer Needs Assessment
- Proposal Development
- Client Account Management
- Business Development
- Sales Forecasting
- Customer Service
- Competitor Research
- Customer Retention
- Network Development
- Strategy Development
- Territory Growth
- Tile Industry Expertise
- Problem-Solving
- Vendor Relationship Management
- Training and Mentoring
- Team Supervision
- Operations Management
Timeline
Sales Representative
Daltile Sales Service Center
01.2007 - Current
Customer Service Representative
Daltile Sales Service Center
07.2002 - 12.2007
Sales Manager
Deans Carpet
08.2001 - 07.2002
Flooring Dept Manager
Sutherlands Lumber
01.2000 - 08.2001
Some College (No Degree) - Computer Science
Westark Community College
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