Bill Doan
Cumming,GA
Summary
Dynamic professional with extensive experience at State Farm, excelling in data analysis and team leadership. Proven track record in enhancing operational efficiency and coaching teams to improve performance metrics. Skilled in strategic planning and regulatory compliance, consistently driving results and elevating customer satisfaction through effective communication and problem-solving.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Supervisor II
State Farm
Dunwoody , GA
03.2025 - Current
- Compiled reports on team performance, customer feedback, and operational metrics for senior management.
- Analyzed call center data to pinpoint areas for enhancing service delivery and productivity.
- Conducted one-on-one and group training sessions to elevate skills and selling techniques.
- Coached team members on metric interpretation and consumer behavior analysis to boost satisfaction ratings.
Catastrophe Claims Representative
State Farm
Jacksonville, FL
03.2012 - 03.2014
- Communicated updates and explained claims process to policyholders clearly.
- Verified claim details, requesting additional information from policyholders as needed.
- Resolved disputed claims through negotiation or mediation with claimants and representatives.
- Assessed damages, negotiated settlements, and approved payments within authority limits.
- Interpreted insurance policy provisions to determine coverage for each claim accurately.
Agency Office Manager
Therese Quinn State Farm Agency
Jacksonville, FL
08.2004 - 03.2012
- Simplified complex technical terms related to insurance for client comprehension.
- Scheduled meetings with prospective clients to present available products and services.
- Utilized mailings, phone solicitations, and presentations to attract new clientele.
- Monitored client insurance coverage to address evolving needs effectively.
- Maintained up-to-date knowledge of industry trends and best practices in financial services.
- Educated clients on significance of adequate insurance coverage.
Education
Master of Science - Risk Management And Insurance
Florida State University
Tallahassee, FL05-2014
Bachelor of Science - Interdisciplinary Social Science
Florida State University
Tallahassee, FL05-2011
Skills
- Data analysis
- Team leadership
- Performance coaching
- Problem solving
- Operational efficiency
- Strategic planning
- Regulatory compliance
- Process improvement
Certification
- CPCU
- ChFC
- CLU
Timeline
Supervisor II
State Farm
03.2025 - Current
Catastrophe Claims Representative
State Farm
03.2012 - 03.2014
Agency Office Manager
Therese Quinn State Farm Agency
08.2004 - 03.2012
Master of Science - Risk Management And Insurance
Florida State University
Bachelor of Science - Interdisciplinary Social Science
Florida State University
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