Bill Folger
Forest,VA
Summary
I have extensive experience in retail sales and management. My first job out of college was managing a sheet music department in a music store. I continued to work at various music stores working my way up to assistant manager and then manager positions. I then worked for Barnes & Noble, Belk, and Follett in management positions.
My passion is customer service and achieving high levels of sales performance. I see a direct correlation between these two ideals.
Overview
23
23
years of professional experience
Work History
Store Manager
Follett Higher Education Group
11.2016 - Current
- Responsible for full cycle talent management and training of all full and part-time employees. Recruited and trained successful team that exceeded business plan goals on consistent basis.
- Made staffing decisions based on available budget and sales plan projections.
- Established positive relationship with campus community, administration, faculty and staff.
- Provided oversight and guidance and directed work of Course Materials Manager. Interacted with faculty as needed to obtain correct text materials for coursework.
- Developed customer-centric experience and engaged team members in deliver/execution of that objective.
- Ensured all back office functions were properly executed including preparation of invoices, chargebacks, and other paperwork were completed in accordance with company directives and/or policies and procedures.
Sales Team Manager
Belk
07.2014 - 11.2016
- Responsible for 3 Departments, Men's, Children's and Home. Coordinated staff of 25 within those 3 areas. Facilitated hiring and training for team members in departments. Organized events in each area, including Children's Fashion Shows in Children's, Engagement Celebrations in Home, and Men's Night Out in Men's Department. All Events were designed and implemented to drive sales and be enjoyable to customers. Each of these events consistently exceeded goals and placed in top 5 of Region.
- Coordinated with HR to maximize staff presence while still meeting staffing budget targets.
Department Manager
Barnes & Noble Booksellers
06.2000 - 05.2013
- Responsible for all aspects of Music and DVD Department, including hiring and training staff, ordering and receiving product, maintaining correct inventory levels, monthly display resets and signage changes, and department maintenance to assure most positive customer experience. Consistently exceeded sales plan and received superior evaluations for customer service performance and customer reviews. Improvement in point of sale suggestion was accepted by Corporate Office and was implemented company-wide. This improved customer experience potential at all store locations.
Education
Bachelor of Arts - Music Education
James Madison University
Harrisonburg, VADiploma - Data Processing
National Business College
Lynchburg, VASkills
- Microsoft Office
- Customer Service
- Back Office Procedure
- Back Office Paperwork
- Employee Motivation
Accomplishments
- Exceeded monthly and yearly store sales goals consistently within different retail environments.
- Recruited team members that moved from part-time employees to full time department managers.
- Supervised a team of 25 staff members.
- Consistently rated "above company standard" on performance evaluations.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Store Manager
Follett Higher Education Group
11.2016 - Current
Sales Team Manager
Belk
07.2014 - 11.2016
Department Manager
Barnes & Noble Booksellers
06.2000 - 05.2013
Bachelor of Arts - Music Education
James Madison University
Diploma - Data Processing
National Business College
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