Bill Ham
Martinsville
Summary
Dynamic Propane Manager with a proven track record at Keystone Coop, excelling in customer service and team leadership. Enhanced operational efficiency through strategic decision-making and process improvements, resulting in increased customer satisfaction. Skilled in managing diverse teams and adept at resolving complex issues, ensuring high-quality service delivery.
Overview
26
26
years of professional experience
Work History
Propane Manager
Keystone Coop
09.2024 - Current
- Supported operational processes through effective communication and collaboration with team members.
- Contributed to team meetings by sharing insights on process improvements.
- Handled routine tasks with attention to detail, ensuring accuracy in daily operations.
- Adapted quickly to new tools and systems, enhancing workflow efficiency.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Propane Service Manager
Keystone Coop
01.2020 - 09.2024
- Managed daily operations to ensure optimal service delivery and customer satisfaction.
- Coordinated scheduling and resource allocation to meet service demands effectively.
- Analyzed service metrics to identify areas for process improvement and cost reduction.
- Facilitated communication between departments to streamline operations and resolve issues quickly.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Propane Service Technician
Co-Alliance
12.2019 - 01.2020
- Collaborated with team members to streamline service processes, improving workflow efficiency.
- Utilized diagnostic tools and software to accurately assess equipment status and recommend solutions.
- Installed propane systems and explained safe operation protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
Regional Operations Manager
AmeriGas Propane
07.2015 - 12.2019
- Streamlined operational processes, enhancing efficiency across regional teams.
- Analyzed performance metrics to identify areas for process improvement and cost reduction.
- Directed resource allocation effectively, ensuring alignment with organizational goals.
- Mentored junior managers, fostering leadership skills and promoting career growth within the team.
- Coordinated with other regional managers to share best practices, streamline processes, and improve overall organizational effectiveness.
- Enhanced customer satisfaction through effective communication and problem-solving strategies.
- Traveled to over 7 locations per month to manage each store and perform reviews of individual employees.
Service Technician
AmeriGas Propane
10.2010 - 07.2015
- Collaborated with team members to streamline service processes, improving workflow efficiency.
- Utilized diagnostic tools and software to accurately assess equipment status and recommend solutions.
- Installed propane systems and explained safe operation protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
LP Deliver Driver
AmeriGas Propane
11.2009 - 10.2010
- Delivered Propane efficiently while adhering to all safety regulations and traffic laws.
- Maintained accurate logs of deliveries and vehicle maintenance for compliance purposes.
- Developed strong customer relationships through reliable and timely service.
- Trained new drivers on best practices for route navigation and customer interaction.
CNC Machine Department Manager
Ham Enterprise Machine CO.
05.1999 - 10.2009
- Led departmental operations, ensuring alignment with organizational goals and strategic initiatives.
- Implemented process improvements to enhance workflow efficiency and reduce operational delays.
- Managed team performance through regular coaching, training, and development programs.
- Analyzed departmental metrics to identify trends and drive informed decision-making.
Education
High School Diploma -
Community Christian Academy
Morgantown, INSkills
- Customer service
- Team leadership
- Time management
- Strategic decision-making
Timeline
Propane Manager
Keystone Coop
09.2024 - Current
Propane Service Manager
Keystone Coop
01.2020 - 09.2024
Propane Service Technician
Co-Alliance
12.2019 - 01.2020
Regional Operations Manager
AmeriGas Propane
07.2015 - 12.2019
Service Technician
AmeriGas Propane
10.2010 - 07.2015
LP Deliver Driver
AmeriGas Propane
11.2009 - 10.2010
CNC Machine Department Manager
Ham Enterprise Machine CO.
05.1999 - 10.2009
High School Diploma -
Community Christian Academy