DeanNa Monroe
Arapahoe,WY
Summary
Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
12
12
years of professional experience
Work History
Propane Office Manager
Arapaho First
Arapahoe, Wyoming
02.2019 - 09.2026
- Managed daily office operations for the Arapaho First administrative team.
- Maintained confidential records, files, and office documents.
- Processed correspondence, mail, and incoming requests.
- Ordered office supplies and tracked inventory levels.
- Supported payroll, invoicing, and basic bookkeeping tasks.
- Trained staff on office procedures and filing systems.
- Communicated with vendors, clients, and community members.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients regarding past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Procured essential supplies to ensure smooth office operations. and equipment to maintain adequate inventory levels.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Coded and entered daily invoices with in-house accounting software.
- Created spreadsheets in Excel to track data such as vacation requests, sick days.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Developed effective communication strategies between departments within the organization.
- Maintained confidential records relating to personnel matters.
- Resolved customer complaints or answered customers questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
- Researched and prepared reports required by management or governmental agencies.
- Computed balances, totals or commissions to support the accounting team.
Facilities and Maintenance Secretary
Northern Arapaho Tribe
Arapahoe, Wyoming
09.2017 - 02.2019
- Scheduled maintenance requests and updated work order files.
- Processed purchase orders, invoices, and supply records.
- Filed repair logs, permits, and confidential tribal documents.
- Coordinated calendars for maintenance crews and supervisors to optimize scheduling and workflow.
- Tracked parts inventory and notified staff of supply shortages to ensure timely availability of materials.
- Supported communication between tribal departments and maintenance operations.
- Performed data entry tasks in various computer systems accurately and efficiently.
- Ensured compliance with safety regulations at all times.
- Maintained and updated filing, inventory, mailing, and database systems.
- Coordinated travel arrangements for members of the maintenance team.
- Provided administrative support to the Maintenance Manager in day-to-day operations.
- Coordinated with vendors to schedule repairs or replacements of equipment or materials.
- Processed invoices from vendors on behalf of the maintenance department.
- Answered and directed incoming calls to the maintenance department.
- Established a filing system to enhance document retrieval.
- Maintained accurate records of all service requests.
- Updated employee contact information in company databases.
- Created and updated spreadsheets to track work orders, inventory levels, and other related data.
- Executed new procedures or policies according to management guidance.
- Typed and distributed memos, correspondence, reports and other documents as requested by the Maintenance Manager.
- Ordered and stocked office supplies for the maintenance team.
- Assisted with payroll processing for employees in the maintenance department.
- Monitored daily attendance of personnel in the maintenance department.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls, and maintained the front reception desk.
- Developed spreadsheets for record-keeping and reporting, enhancing accuracy and accessibility of data in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improved retention.
- Handled incoming calls and directed callers to the appropriate department or employee.
- Distributed sorted correspondence to enhance communication within the office. incoming faxes, letters and emails for office distribution.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Drove customer feedback to deliver information to management for corrective action.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Drove customer feedback to deliver information to management for corrective action.
House Keeping Secretary
Wind River Hotel and Casino
Riverton, Wyoming
07.2014 - 09.2017
- Organized confidential files to enhance accessibility and support efficient administrative processes. confidential files, records, and documents for administrative use.
- Provided administrative support to the Office Manager and other staff members.
- Supported supervisors by managing clerical tasks and coordinating special administrative projects.
- Monitored office supplies and submitted restock requests for daily operations.
- Answered phone calls and directed guest and staff questions to correct contacts.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Processed invoices for payment and monitored payment status from vendors and clients to ensure timely transactions.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Reviewed billing statements for accuracy prior to submitting them for payment processing.
- Managed calendar reminders for upcoming deadlines or events associated with the office.
- Facilitated communication by sending mail and parcels promptly. and distributed mail and parcels.
Education
Associate of Science - Medical Office Assistant
Centeral Wyoming Collage
Riverton, WY12-2012
Skills
- Invoice processing
- Accounts receivable
- Billing
- Financial reporting
- Process automation
- Data entry
- Microsoft Excel
- Work order tracking
- Inventory control
- Records management
- Office management
- Clerical support
- Administrative support
- Staff coordination
- Vendor coordination
- Workforce management
- Customer service
- Customer relations
- Attention to detail
- Problem solving
- Time management
- Organizational skills
- Process improvement
- Regulatory compliance
- Data security
- Data retrieval systems
- Clear oral/written communication
- Effective communication
- Team leadership
- Staff training
- Correspondence management
- Operations management
- Data retrieval systems
- Operations management
Timeline
Propane Office Manager
Arapaho First
02.2019 - 09.2026
Facilities and Maintenance Secretary
Northern Arapaho Tribe
09.2017 - 02.2019
House Keeping Secretary
Wind River Hotel and Casino
07.2014 - 09.2017
Associate of Science - Medical Office Assistant
Centeral Wyoming Collage