Summary
Overview
Work History
Education
Skills
Customer Service Experience
Accomplishments
Playing Experience
Coaching Experience
Timeline
Generic

BILL KOEPPEN

Omaha

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

37
37
years of professional experience

Work History

Driver

UBER/LYFT
07.2018 - Current
  • UBER Pro and Diamond Driver rating achieved
  • Five star rated 490 out of last 500 ratings given
  • LYFT Platinum Driver rating achieved
  • Perfect 5.0 rating achieved and maintained
  • Zero traffic violations

Soccer Management, Coaching, and Consulting services

Self Employed
01.2009 - Current
  • Dynamic Soccer Training-Director of Soccer
  • Evolution SC-Staff Coach
  • Sporting Nebraska FC-College Recruiting Coordinator and Staff Coach
  • Magellan Soccer Club-Senior Staff Coach and Staff Trainer
  • Elite Development League-Executive Director
  • Vision Soccer Academy-Director of Coaching-Boy's Program
  • Soccer South Soccer Club-Staff Coach

Delivery Driver

Janousek Florists & Greenhouse
05.2015 - 02.2022
  • Flower delivery for family owned company
  • Zero traffic violations

Operations Client Support Representative

Western Union Business Solutions
08.2018 - 09.2019
  • Responsible for inbound calls, customer service requests, onboarding new clients, managing user profiles, researching technical issues, collaborating with business development and sales teams

Contact Center Representative

FIRST DATA CORPORATION
11.2015 - 07.2018
  • Responsible for inbound and outbound calls, customer service inquiries, problem resolution, promotion of products and services, monitoring and review of credit card activity to mitigate fraudulent card use and identity theft
  • High rate of customer satisfaction with zero escalations for duration of job
  • Consistently earned 'exceeds' ratings above team average over the past year
  • Calls used to sell FDC products and services to potential clients
  • Elevated and serving as Help Desk agent for Omaha (Pace) Contact Center representatives

Staff Coach

Nebraska State Soccer Association
08.2006 - 08.2012

Metro Program Coordinator /Senior Staff Coach

Soccer Organization of Charlottesville-Albemarle
08.2007 - 12.2008

Director of Coaching

Capitol Soccer Association
04.2006 - 03.2007

Assistant Coach Men's Soccer

Drake University
03.1998 - 03.2006

Director of Coaching/ Technical Director

Des Moines Menace
01.2002 - 07.2005

Staff Coach/Director of Coaching

West Des Moines SC
07.1999 - 12.2001

Staff Coach

Iowa State Soccer Association
07.1998 - 07.2000

Head Coach

Omaha Flames
12.1995 - 03.1998

Head Coach Men's Soccer

Bellevue University
12.1994 - 02.1998

Staff Coach

Nebraska State Soccer Association
12.1990 - 02.1998

Director of Coaching and Player Development

West Omaha Soccer Club
05.1991 - 07.1996

Assistant Coach Men's Soccer

Creighton University
08.1990 - 01.1994

Boy's Head Coach

Ralston High School
02.1991 - 05.1991

U17/18 Boy's Head Coach

Virginia Beach Soccer Club
01.1988 - 12.1989

Education

Bachelor of Science - Marketing and Management

Davis & Elkins College
Elkins, West Virginia
01.1987

National and Advanced National Diplomas - Director of Coaching Diploma

National Soccer Coaches Association of America

B License -

United States Soccer Federation

Skills

  • Team Building
  • High Emotional Intelligence
  • Facilitation
  • Leadership
  • Detail Oriented

  • Project Management
  • Professional
  • Maximizing Talent
  • Customer service
  • Customer rapport

Customer Service Experience

  • 07/18, Present, Driver, UBER/LYFT, UBER Pro and Diamond Driver rating achieved, Five star rated 490 out of last 500 ratings given, LYFT Platinum Driver rating achieved, Perfect 5.0 rating achieved and maintained, Zero traffic violations
  • 05/15, 02/22, Delivery Driver, Janousek Florists & Greenhouse, Flower delivery for family owned company, Zero traffic violations
  • 11/15, 07/18, Contact Center Representative, FIRST DATA CORPORATION, Responsible for inbound and outbound calls, customer service inquiries, problem resolution, promotion of products and services, monitoring and review of credit card activity to mitigate fraudulent card use and identity theft, High rate of customer satisfaction with zero escalations for duration of job, Consistently earned 'exceeds' ratings above team average over the past year, Calls used to sell FDC products and services to potential clients, Elevated and serving as Help Desk agent for Omaha (Pace) Contact Center representatives
  • 08/2018, 09/2019, Operations Client Support Representative, Western Union Business Solutions, Responsible for inbound calls, customer service requests, onboarding new clients, managing user profiles, researching technical issues, collaborating with business development and sales teams

Accomplishments

  • Built Creighton Men's soccer from no program in 1990 to national ranking in 1992
  • Guided Creighton to consecutive Missouri Valley Conference Championships 1992-1993
  • Coached Creighton to undefeated regular season and #1 national ranking-1993
  • Led Creighton to consecutive NCAA Tournament appearances 1992, 1993
  • Nebraska High School Boys Coach of the Year-1991
  • Midlands Collegiate Athletic Conference Coach of the year-1997
  • Led Ralston HS Boys Soccer to District Championship and State Final-1991
  • Led Ralston HS Boys to number 1 ranking
  • Developed Nationally Ranked Collegiate Programs Creighton, Bellevue, and Drake
  • Developed and Coached thousands of youth, high school, and college players
  • Coached Omaha Flames to a tie with MLS' Kansas City Wizards-1996
  • Guided Omaha Flames to National Finals appearance in first year of franchise-1996
  • Coached Des Moines Menace U17 Boys to National Finals-2003
  • Coached U16 Nebraska ODP Boys to two consecutive Finals appearances-1994-1996
  • Coached U16 West Omaha SC Boys to USYS Region 2 Championship game-1996
  • Led U16 SOCA Boys to VCCL Championship-2008
  • Produced hundreds of college players
  • Produced over 20 MLS Draft picks and over 50 professional players
  • Developed several college All-Americans
  • Built multiple State Champions
  • Established and met academic standards at each collegiate program producing multiple all-conference and national academic All-Americans
  • Winning record versus State Top 10 ranked teams
  • Winning record versus nationally ranked opponents at all college programs
  • Produced multiple national pool players
  • Coached U16 Sporting Nebraska FC to ECNL Heartland Division 1st Place-2021/22

Playing Experience

  • 1987, 1989, Stihl Inc., Midfield
  • 1983, 1987, Davis & Elkins College, Midfield

Coaching Experience

  • 01/09, Present, Self Employed, Soccer Management, Coaching, and Consulting services, Director of Soccer at Dynamic Soccer Training, Staff Coach at Evolution SC, College Recruiting Coordinator and Staff Coach at Sporting Nebraska FC, Senior Staff Coach and Staff Trainer at Magellan Soccer Club, Executive Director at Elite Development League, Director of Coaching-Boy's Program at Vision Soccer Academy, Staff Coach at Soccer South Soccer Club
  • 08/07, 12/08, Metro Program Coordinator / Senior Staff Coach, Soccer Organization of Charlottesville-Albemarle
  • 08/06, 08/12, Staff Coach, Nebraska State Soccer Association
  • 04/06, 03/07, Director of Coaching, Capitol Soccer Association
  • 01/02, 07/05, Director of Coaching/ Technical Director, Des Moines Menace
  • 07/99, 12/01, Staff Coach/Director of Coaching, West Des Moines SC
  • 07/98, 07/00, Staff Coach, Iowa State Soccer Association
  • 03/98, 03/06, Assistant Coach Men's Soccer, Drake University
  • 12/94, 02/98, Head Coach Men's Soccer, Bellevue University
  • 12/95, 03/98, Head Coach, Omaha Flames
  • 05/91, 07/96, Director of Coaching and Player Development, West Omaha Soccer Club
  • 02/91, 05/91, Boy's Head Coach, Ralston High School
  • 12/90, 02/98, Staff Coach, Nebraska State Soccer Association
  • 08/90, 01/94, Assistant Coach Men's Soccer, Creighton University
  • 01/88, 12/89, U17/18 Boy's Head Coach, Virginia Beach Soccer Club

Timeline

Operations Client Support Representative

Western Union Business Solutions
08.2018 - 09.2019

Driver

UBER/LYFT
07.2018 - Current

Contact Center Representative

FIRST DATA CORPORATION
11.2015 - 07.2018

Delivery Driver

Janousek Florists & Greenhouse
05.2015 - 02.2022

Soccer Management, Coaching, and Consulting services

Self Employed
01.2009 - Current

Metro Program Coordinator /Senior Staff Coach

Soccer Organization of Charlottesville-Albemarle
08.2007 - 12.2008

Staff Coach

Nebraska State Soccer Association
08.2006 - 08.2012

Director of Coaching

Capitol Soccer Association
04.2006 - 03.2007

Director of Coaching/ Technical Director

Des Moines Menace
01.2002 - 07.2005

Staff Coach/Director of Coaching

West Des Moines SC
07.1999 - 12.2001

Staff Coach

Iowa State Soccer Association
07.1998 - 07.2000

Assistant Coach Men's Soccer

Drake University
03.1998 - 03.2006

Head Coach

Omaha Flames
12.1995 - 03.1998

Head Coach Men's Soccer

Bellevue University
12.1994 - 02.1998

Director of Coaching and Player Development

West Omaha Soccer Club
05.1991 - 07.1996

Boy's Head Coach

Ralston High School
02.1991 - 05.1991

Staff Coach

Nebraska State Soccer Association
12.1990 - 02.1998

Assistant Coach Men's Soccer

Creighton University
08.1990 - 01.1994

U17/18 Boy's Head Coach

Virginia Beach Soccer Club
01.1988 - 12.1989

National and Advanced National Diplomas - Director of Coaching Diploma

National Soccer Coaches Association of America

B License -

United States Soccer Federation

Bachelor of Science - Marketing and Management

Davis & Elkins College
BILL KOEPPEN