Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Looking to make a difference in the service industry
Work History
Hospital Billing Analyst
6 Years 9 Months
Cedars Sinai Hospital | 11.2019 - Current
Collaborated with cross-functional teams to enhance patient care workflows through application optimization.
Led system upgrades and implementations, ensuring adherence to best practices and compliance standards.
Provided ongoing support and troubleshooting for Epic users, resolving issues efficiently to minimize downtime.
Mentored junior analysts, fostering a collaborative environment focused on knowledge sharing and skill development.
Optimized patient care processes by customizing Epic modules according to specific departmental needs.
Provided consistent support for end-users, addressing their concerns and resolving issues in a timely manner.
Analyzed technical problems with high accuracy and attention to detail.
Lead Analyst
5 Years
Cedars Sinai Hospital | 11.2014 - 11.2019
Collaborated with clinical stakeholders to define data requirements and workflows
Mentored junior analysts, enhancing team capabilities and fostering professional growth.
Led cross-functional teams for successful completion of projects, ensuring timely delivery and client satisfaction.
Implemented process improvements that increased efficiency within the department, allowing for greater focus on high-impact projects.
Developed strong relationships with clients, resulting in increased trust and repeat business engagements.
Collected, arranged, and input information into database system.
Epic Application Analyst
2 Years
Queens Medical Center | 06.2012 - 06.2014
Analyzed system performance and identified areas for improvement in Epic applications.
Developed training materials and conducted sessions for end-users on Epic functionalities.
Evaluated emerging technologies to recommend solutions aligned with organizational goals for improved healthcare delivery.
Evaluated technical needs of the organization.
Contributed to successful project completion with rigorous testing and validation procedures for new or updated Epic features.
Facilitated smooth transitions during software upgrades through effective change management strategies.
Improved end-user experience by streamlining Epic application workflows and processes.
Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Analyst
8 Years 10 Months
Kaiser Permanente | 03.2003 - 01.2012
Collaborated with cross-functional teams to streamline operational workflows and enhance service delivery.
Mentored junior analysts, fostering professional growth and promoting knowledge sharing within the team.
Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
Facilitated stakeholder meetings to align project objectives with business goals.
Led process improvement initiatives that enhanced operational efficiency across departments.
Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Pharmacy Technician
10 Years 6 Months
Kaiser Permanente | 09.1992 - 03.2003
Managed inventory control systems to maintain optimal stock levels and reduce waste.
Collaborated with healthcare professionals to resolve prescription discrepancies effectively.
Answered incoming phone calls and addressed questions from customers and healthcare providers.
Stocked, labeled, and inventoried medication to keep accurate records.
Completed paperwork, entering prescription and insurance or billing information into patient profiles.
Increased customer satisfaction by delivering friendly, personalized service during transactions.
Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Collected co-payments or full payments from customers.
Counted, measured, and compounded medications following standard procedures.
Assisted in preparation, distribution and storage of pharmaceuticals.
Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Senior Analyst. (AR Denials Management- Hospital Billing) at R1 RCM Global Pvt LtdSenior Analyst. (AR Denials Management- Hospital Billing) at R1 RCM Global Pvt Ltd
Corporate Billing Analyst – Customer Billing and Accounts Receivable at US Logistics Solutions (formerly Forward Air Solutions)Corporate Billing Analyst – Customer Billing and Accounts Receivable at US Logistics Solutions (formerly Forward Air Solutions)