Summary
Overview
Work History
Education
Skills
Timeline
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Bill Rappe

Lexington,KY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

23
23
years of professional experience

Work History

Lexington Regional Manager

River Cities Courier
06.2020 - Current
  • Boosted regional sales by implementing targeted marketing strategies and fostering strong client relationships.
  • Evaluated competitor strategies to identify industry trends and gather market intelligence, informing strategic decision-making processes.
  • Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
  • Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
  • Collaborated with product development teams to provide valuable customer insights, driving continuous improvement efforts and enhancing overall offerings to meet market demands.

Courier Driver

River Cities Couriers
01.2001 - Current
  • Maintained accurate records of pick-ups, deliveries, and vehicle maintenance to ensure compliance with company policies.
  • Enhanced customer satisfaction through timely deliveries and professional communication with clients.
  • Handled sensitive documents securely, maintaining confidentiality and protecting client information.
  • Assisted with loading and unloading shipments from vehicles to reduce the risk of damage during transit process.
  • Improved delivery efficiency by mapping optimal routes and prioritizing tasks based on urgency.
  • Contributed to team success by actively participating in meetings about improving operational procedures.
  • Ensured the safety of packages by properly handling fragile items during transportation and storage.
  • Kept vehicles clean and well-maintained, ensuring reliable performance for daily use.
  • Utilized GPS technology for precise navigation, minimizing delays and optimizing route planning.

Education

High School Diploma -

Port Hueneme High School
Oxnard, CA
06.1988

Skills

  • Performance Management
  • Operational management
  • Sales and marketing strategies
  • Business development and planning
  • Order Management
  • Operations
  • Operations Management
  • Business recordkeeping
  • Human Resources Management
  • Bid Review
  • Employee Scheduling
  • Project Planning

Timeline

Lexington Regional Manager

River Cities Courier
06.2020 - Current

Courier Driver

River Cities Couriers
01.2001 - Current

High School Diploma -

Port Hueneme High School

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Bill Rappe