BILL WAMPLER
Eugene
Summary
Customer-focused professional with over 5 years of experience in consumer services and retail leadership. Expertise in enhancing customer experience through data-driven strategies and effective cross-functional collaboration. Proven ability to interpret consumer insights, optimize operational processes, and mentor teams to strengthen brand loyalty. Background includes significant roles in the outdoor industry and high-volume customer service environments, complemented by experience as a Division I athlete.
Overview
6
6
years of professional experience
Work History
Consumer Services
Burley Design
04.2025 - Current
- Managed 6,600+ customer tickets, improving resolution time and one-touch ticket rates.
- Leading implementation of AI-driven CX optimization, improving communication efficiency.
- Implemented new order-edit systems enhancing accuracy and post-purchase experience.
- Analyzed warranty and quality data to identify product trends and inform product improvements.
- Collaborated across Marketing, Operations, and eCommerce to strengthen customer journey.
Assistant Store Leader
Scheels All Sports
Boise
01.2024 - 04.2025
- Contributed to $100M opening year for new 316,000 sq. ft. store.
- Supervised 30-person team within a 500+ employee workforce.
- Forecasted sales, inventory turns, and markdown strategies for category planning.
- Achieved top-performing categories company-wide: #1 Drinkware and #2 Snowmobile.
- Assisted in hiring, training, and onboarding process for over 500 associates.
- Conducted formal reviews and managed disciplinary processes while ensuring legal compliance.
Team Sports Manager
Scheels All Sports
Eau Claire
10.2021 - 01.2024
- Drove consistent YOY sales growth across Team Sports categories.
- Managed largest SKU count in Midlines (1,000+ SKUs), improving availability and flow.
- Introduced dedicated merchandising oversight for improved operational efficiency.
- Developed staff training programs improving product knowledge and customer experience.
Insurance Agent
RJL Insurance Group
01.2021 - 10.2021
- Part of a 4-person team managing full-cycle client relationships across home, business, and specialty insurance.
- Delivered tailored solutions improving retention and client satisfaction.
Professional Basketball Player
Ehingen Urspring
03.2020 - 01.2021
- Competed in German PronA League demonstrating discipline and teamwork.
- Served as mentor fostering accountability and team culture.
Education
B.A. - Management
Wright State University
Dayton, OH01.2019
Certificate in Human Resources -
Wright State University
Dayton, OH01.2019
Skills
- Customer experience management
- Ticketing systems expertise
- E-commerce solutions
- AI process optimization
- Retail operations management
- Visual merchandising strategies
- Leadership development
- Vendor partnerships
- Data analysis skills
- Microsoft Excel proficiency
- Google Workspace applications
Additional Information
Division I Basketball Athlete, Team Captain, Academic All-League, Outdoor Recreation & Conservation Enthusiast
Timeline
Consumer Services
Burley Design
04.2025 - Current
Assistant Store Leader
Scheels All Sports
01.2024 - 04.2025
Team Sports Manager
Scheels All Sports
10.2021 - 01.2024
Insurance Agent
RJL Insurance Group
01.2021 - 10.2021
Professional Basketball Player
Ehingen Urspring
03.2020 - 01.2021
B.A. - Management
Wright State University
Certificate in Human Resources -
Wright State University