Summary
Overview
Work History
Education
Skills
ADDITIONAL INFORMATION
Timeline
Generic

BILL WAMPLER

Eugene

Summary

Purpose-driven professional with 5+ years of experience in consumer services, retail management, and client relations. Skilled in building strong partnerships, improving customer experiences, and managing end-to-end sales and service operations. Experienced with eCommerce platforms and passionate about outdoor recreation, conservation, and purposeful brand storytelling. Combines analytical insight with authentic relationship building to drive growth and strengthen brand loyalty.

Overview

5
5
years of professional experience

Work History

Consumer Services

Burley Design
04.2025 - Current
  • Oversee all post-purchase customer interactions, including warranty claims, troubleshooting, and order support.
  • Manage order processing and fulfillment, ensuring accuracy, timeliness, and superior customer satisfaction.
  • Collaborate cross-functionally with marketing, eCommerce, and operations to enhance the online consumer journey.
  • Maintain and optimize Shopify and Zendesk systems to improve communication, efficiency, and user experience.
  • Partner with internal teams to identify process improvements that strengthen brand trust and customer retention.

Assistant Store Leader

Scheels All Sports
01.2024 - 04.2025
  • Supervised key outdoor categories, driving sales growth through strong vendor partnerships and brand alignment.
  • Led retail merchandising strategies, ensuring effective product presentation and seasonal readiness.
  • Mentored and developed employees to deliver top-tier service and operational excellence.
  • Supported large-scale retail operations in a 316,000 sq ft store, managing over 500 team members.
  • Helped our retail location achieve $100 million dollar opening year, with sales planning and inventory forecasting.

Team Sports Specialty Shop Manager

Scheels All Sports
10.2021 - 01.2024
  • Managed team sports and outdoor product categories, focusing on vendor collaboration and customer engagement.
  • Analyzed market trends and department performance to optimize merchandising and drive profitability.
  • Developed training programs to improve staff expertise and elevate customer experiences.
  • Planned yearly sales goals and adjusted goals based on forecasting.

Insurance Agent

RJL Insurance Group
04.2021 - 10.2021
  • Built lasting client relationships through tailored insurance solutions and consistent communication.
  • Collaborated with underwriters to ensure precise coverage aligned with client needs.

Professional Basketball Player

Ehingen Urspring
06.2020 - 03.2021
  • Competed professionally in the German Pro-A League, demonstrating leadership and commitment under pressure.
  • Mentored teammates and promoted a team-first culture rooted in discipline and resilience.

Education

Bachelor of Business Management -

Wright State University
Dayton, OH

Certificate - Human Resources

Wright State University
Dayton, OH

Skills

  • Account Management
  • B2B & Retail Sales
  • Relationship Building
  • Customer Experience (Shopify, Zendesk)
  • ECommerce Operations
  • Retail Merchandising
  • Outdoor Industry Knowledge
  • Vendor Partnerships
  • Cross-Functional Collaboration
  • Leadership & Mentorship
  • Strategic Problem Solving
  • Excel & Google Workspace

ADDITIONAL INFORMATION

  • Athletic Achievements: Division 1 Basketball Player, Team Captain, Two-Time All-Conference, Academic All-League
  • Interests: Outdoor recreation, conservation, and community engagement

Timeline

Consumer Services

Burley Design
04.2025 - Current

Assistant Store Leader

Scheels All Sports
01.2024 - 04.2025

Team Sports Specialty Shop Manager

Scheels All Sports
10.2021 - 01.2024

Insurance Agent

RJL Insurance Group
04.2021 - 10.2021

Professional Basketball Player

Ehingen Urspring
06.2020 - 03.2021

Certificate - Human Resources

Wright State University

Bachelor of Business Management -

Wright State University

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