Rebecca Womack
Summerville,GA
Summary
Dynamic Office Manager with a proven track record at Moody's Heating and Air, excelling in customer service and financial recordkeeping. Enhanced team productivity through effective delegation and streamlined operations, while fostering a collaborative environment. Skilled in policy writing and conflict resolution, contributing to a well-organized and efficient workplace.
Overview
27
27
years of professional experience
Work History
Office Manager
Moody's Heating and Air
Rome,Ga
08.2024 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
Supervisor
Ollies Bargain Outlet
Rome, Ga
01.2019 - 08.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Implemented cost-saving measures, significantly reducing operational expenses.
Secretary
McGraw Logging
Lyerly, GA
02.1998 - 01.2019
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Education
Associate Of Applied Business - Business
American InterContinental University
Schaumburg, IL02.2025
Skills
- Customer service
- Financial recordkeeping
- Office management
- Data entry
- Policy writing
- Time management
- Organizational skills
- Office administration
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Payroll processing
- Bookkeeping
- Document management
- Payroll and budgeting
- Clerical support
- Account reconciliation
- Credit and collections
- Scheduling
- Mail handling
- Documentation and control
- Policy implementation
Timeline
Office Manager
Moody's Heating and Air
08.2024 - Current
Supervisor
Ollies Bargain Outlet
01.2019 - 08.2024
Secretary
McGraw Logging
02.1998 - 01.2019
Associate Of Applied Business - Business
American InterContinental University