Billey Harrington
Nice,CA
Summary
Tech-savvy Slot Technician possessing in-depth knowledge of gaming machine circuitry, installation procedures, assembly and maintenance. Offering 19 years of experience monitoring and repairing slot machines. Skillful in effectively identifying malfunctions, troubleshooting and adjusting electro-mechanical and electronic equipment to optimize efficiency. Collaborative team player comfortable working with minimal supervision and managing multiple tasks simultaneously.
Overview
19
19
years of professional experience
Work History
Slot Technician
Graton Casino And Resort
2023.09 - 2024.02
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Streamlined the installation process for new slot machines, reducing downtime and minimizing disruptions to casino operations.
- Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
- Reduced downtime of machines through preventive maintenance routines that identified potential issues early on in their progression.
- Maintained accurate records of all repair work completed on each machine, allowing for easy reference when future issues arose.
- Conducted routine inspections to verify compliance with gaming control.
- Contributed to a safe gaming environment by adhering to strict safety protocols during repairs and installations.
- Provided technical support during special events or promotions that required additional or modified gaming equipment.
- Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Exceeded performance goals by consistently completing assigned work orders within specified timeframes and with a high level of quality.
- Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
- Assisted in the training and development of junior technicians, sharing expertise and best practices in slot machine maintenance.
- Increased overall casino revenue by ensuring optimal functionality of all gaming equipment.
Slot Technician
Thunder Valley Casino And Resort
2023.02 - 2023.06
- Optimized gaming experiences for patrons by adjusting payout percentages according to company guidelines.
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Maintained accurate records of all repair work completed on each machine, allowing for easy reference when future issues arose.
- Conducted thorough evaluations of gaming machines, identifying areas for improvement or potential issues before they escalated into larger problems.
- Assisted in the training and development of junior technicians, sharing expertise and best practices in slot machine maintenance.
- Reset and refilled slot machines with tickets and money.
- Monitored customers and searched for violations of gaming regulations and casino policies.
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
- Informed security personnel and supervisors of problems, violations or irregularities.
- Explained game instructions and rules to customers.
- Filled, maintained and rotated products and displays to create attractive arrangements, promote customer interest and drive sustained sales.
- Maintained familiarity with games and with strategies or tricks used by cheaters.
- Interacted with casino customers by answering questions, addressing concerns and handling escalations.
- Preserved safe and clean gaming floor to protect customers and business interests.
- Patrolled assigned areas to verify players adherence to regulations and proper machine function.
Slot Technician
Cache Creek Casino And Resort
2018.03 - 2023.01
- Improved slot machine performance by conducting regular maintenance and troubleshooting tasks.
- Streamlined the installation process for new slot machines, reducing downtime and minimizing disruptions to casino operations.
- Ensured regulatory compliance by following established guidelines for gaming machine operation, testing, and reporting procedures.
- Reduced downtime of machines through preventive maintenance routines that identified potential issues early on in their progression.
- Maintained accurate records of all repair work completed on each machine, allowing for easy reference when future issues arose.
- Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
- Worked closely with management to develop strategies for maximizing revenue generation from slot machines while minimizing costs associated with repairs and maintenance activities.
- Conducted routine inspections to verify compliance with gaming control.
- Contributed to a safe gaming environment by adhering to strict safety protocols during repairs and installations.
- Enhanced customer satisfaction by providing timely and efficient repair services for malfunctioning machines.
- Increased overall casino revenue by ensuring optimal functionality of all gaming equipment.
Slot Technician
Hopland Sho-ka-wah Casino
2003.04 - 2018.02
- Streamlined the installation process for new slot machines, reducing downtime and minimizing disruptions to casino operations.
- Patrolled assigned areas to verify players adherence to regulations and proper machine function.
- Preserved safe and clean gaming floor to protect customers and business interests.
- Interacted with casino customers by answering questions, addressing concerns and handling escalations.
- Maintained familiarity with games and with strategies or tricks used by cheaters.
- Filled, maintained and rotated products and displays to create attractive arrangements, promote customer interest and drive sustained sales.
- Explained game instructions and rules to customers.
- Informed security personnel and supervisors of problems, violations or irregularities.
- Responded to inquiries by addressing player questions about game operations, machine functions and payouts.
- Assisted in the training and development of junior technicians, sharing expertise and best practices in slot machine maintenance.
- Achieved a high level of customer satisfaction by consistently addressing concerns promptly, professionally, and courteously.
- Exceeded performance goals by consistently completing assigned work orders within specified timeframes and with a high level of quality.
- Conducted thorough evaluations of gaming machines, identifying areas for improvement or potential issues before they escalated into larger problems.
- Performed minor repairs and made adjustments to slot machines to resolve common problems.
- Increased overall casino revenue by ensuring optimal functionality of all gaming equipment.
- Provided technical support during special events or promotions that required additional or modified gaming equipment.
- Contributed to a safe gaming environment by adhering to strict safety protocols during repairs and installations.
- Conducted routine inspections to verify compliance with gaming control.
- Set up and tested gaming machines and circuitry to conduct operational and functional tests, evaluating performance and reliability of gaming devices.
- Coordinated, managed and organized special projects relevant to new machine installations, conversions, slot moves, player tracking and signs.
- Collaborated with manufacturers and vendors to obtain necessary parts and equipment for repairs, maintaining an adequate inventory at all times.
- Maintained accurate records of all repair work completed on each machine, allowing for easy reference when future issues arose.
- Reduced downtime of machines through preventive maintenance routines that identified potential issues early on in their progression.
Education
High School Diploma -
Potter Valley Highschool
10401 Main St, Potter Valley, CA 95469Skills
- Electrical Troubleshooting
- Guest service
- Hand tool expertise
- Machine Maintenance
- Hardware Installation
- Diagnostic Skills
- Electromechanical Systems
- Soldering Proficiency
- Slot machine knowledge
- Technical Repair
- Time Management
- Attention to Detail
- Effective Multitasking
- Critical Thinking
- Team Collaboration
- Money Handling
- Hospitality background
- Area patrolling
- Flexible Schedule
- Interpersonal Communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementHealthcare benefitsTimeline
Slot Technician
Graton Casino And Resort
2023.09 - 2024.02
Slot Technician
Thunder Valley Casino And Resort
2023.02 - 2023.06
Slot Technician
Cache Creek Casino And Resort
2018.03 - 2023.01
Slot Technician
Hopland Sho-ka-wah Casino
2003.04 - 2018.02
High School Diploma -
Potter Valley Highschool
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