Summary
Overview
Work History
Education
Skills
Timeline
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Billi Six

Oklahoma City,OK

Summary

As a seasoned independent stylist, I have honed my skills in client satisfaction, attention to detail, and a commitment to exceptional results. My years in the beauty industry have engrained in me the importance to deliver precision and consistency in the work I produce. My foremost commitment to cultivating exceptional customer relationships fuels my proficiency in utilizing interpersonal skills to maintain a loyal client base. I am excited to bring my diverse skills over to a new industry, and contribute to delivering top-notch results.

Overview

12
12
years of professional experience

Work History

Stylist

Self Employed
11.2016 - Current
  • Demonstrated strong communication and interpersonal skills to build rapport and maintain client loyalty.
  • Managed scheduling, appointment bookings, and maintaining an efficient organized work environment.
  • Fostering a collaborative relationship with clients to ensure we are aligned on their objectives and set realistic, attainable goals together to achieve highest quality outcome.

Barista Trainer

Starbucks
06.2011 - 01.2016
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Customized training strategies based on individual barista knowledge, experience and strengths.
  • Taught proper procedures and strategies for success to new employees.

QA/QC Manager

W. G. Yates
07.2013 - 12.2013
  • Conducted risk assessments to identify and mitigate potential quality issues.
  • Assessed product quality by monitoring quality assurance metrics, reports and dashboards.
  • Translating isometric data into Excel.

IOS Technical Advisor

Apple
08.2012 - 08.2013
  • Quick thinking problem solving skills to find satisfactory solutions for clients over the phone or chat systems.
  • Staying up to date with latest procedures and technologies.
  • Using empathy to effectively manage frustrating issues and find satisfactory resolutions.

Education

Cosmetology License -

Academy of Hair Design
Oklahoma City, OK

High School Diploma -

Yukon High School
Yukon, OK

Skills

  • Excellent written and verbal communication
  • Highly focused on maintaining genuine customer satisfaction
  • Efficient at working independently
  • Quick to master new technical programs
  • Flexible problem solving
  • Attention to detail
  • Proficient in identifying weakness and providing solutions for improvement
  • Able to grasp new concepts quickly

Timeline

Stylist

Self Employed
11.2016 - Current

QA/QC Manager

W. G. Yates
07.2013 - 12.2013

IOS Technical Advisor

Apple
08.2012 - 08.2013

Barista Trainer

Starbucks
06.2011 - 01.2016

Cosmetology License -

Academy of Hair Design

High School Diploma -

Yukon High School

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Billi Six