Billie Ahrens
Pocatello,ID
Summary
|Objective: Looking to become a Team Member. I have many skills that make me eligible for the job. I have 10 + years of customer service skills. I am certified on Fork lift, man lift, skid steer, and baler. I have worked construction for 6 years. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. I employ empathy and patience to connect with individuals on emotional level and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible care and support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Intake Specialist
Trajector Disability
03.2023 - Current
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Completed intake assessment forms and filed clients' charts.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
- Assessed clients' needs and determined eligibility for intake services.
- Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.
- Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
- Facilitated communication between clients and other service providers.
- Provided support to social service clients in navigating available resources.
Insurance Agent
American Income Life Insurance Company
02.2023 - 06.2023
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Operator
Swaggart Brothers Inc.
06.2018 - 12.2021
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Performed inspections and routine maintenance on equipment.
- Provided on-the-job training to newly hired workers and team members.
- Set up machines to start production cycles and controlled machine settings.
- Worked outside in all weather conditions.
- Recognized upset conditions, determining cause, and took appropriate corrective action.
Laborer
Zachry Group
10.2015 - 06.2018
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
- Followed proper equipment operation and maintenance procedures to keep equipment in good working condition.
Laborer
07.2013 - 10.2015
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Prepared job sites by removing debris and setting up materials and tools.
- Performed general housekeeping and cleaning tasks.
- Identified and reported hazards on job sites to prevent accidents and injuries.
- Observed site safety rules to maximize protections for team members and equipment.
- Loaded and unloaded materials onto trucks and trailers.
- Cleaned and maintained tools, equipment and worksites.
- Followed instructions and safety protocols while operating machinery and equipment.
- Inspected tools and equipment to maintain safety and efficiency.
PMR, United States Postal Service
09.2011 - 07.2013
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Performed general housekeeping and cleaning tasks.
Education
Veterinarian Assisting
Animal Behavior College
Santa Clarita, CA08.2023
Certificate, BYU-I Pathway Connect - General Studies
BYU-I Pathway
Soda Springs, ID02.2018
Certificate, CNA - Nursing Assistance
Idaho State University
Pocatello, ID01.1993
High School Diploma -
Bear Lake High School
Montpelier, ID05.1990
Skills
- Group and Individual Instruction
- Scheduling and Appointment Setting
- Advanced Directives
- Case Management
- Maintain Records
- Data Collection and Entry
- Compassionate Communication
Accomplishments
I have earned the Bausch and Lomb Honorary Science Award
Certification
Graduated High school in 1990. I have 2 years of college studying science. Finished Pathway Connect and received my certificate. Received my certificate in nursing assistant.
Additional Information
- Leadership: I took a trip to Haiti on a service mission to help children who have been orphaned. I went with a group, we taught the children different ways to help themselves and others. We helped parents with chickens and goats, so they had a way to teach and feed their children so they wouldn’t have to orphan them.
Timeline
Intake Specialist
Trajector Disability
03.2023 - Current
Insurance Agent
American Income Life Insurance Company
02.2023 - 06.2023
Operator
Swaggart Brothers Inc.
06.2018 - 12.2021
Laborer
Zachry Group
10.2015 - 06.2018
Laborer
07.2013 - 10.2015
PMR, United States Postal Service
09.2011 - 07.2013
Veterinarian Assisting
Animal Behavior College
Certificate, BYU-I Pathway Connect - General Studies
BYU-I Pathway
Certificate, CNA - Nursing Assistance
Idaho State University
High School Diploma -
Bear Lake High School
Graduated High school in 1990. I have 2 years of college studying science. Finished Pathway Connect and received my certificate. Received my certificate in nursing assistant.
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