Billie Bankert
Dispatch/Office Manager
Richmond,VA
Summary
Experienced office and dispatch manager. Efficient at optimizing productivity and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with crossfunctional teams in ensuring operational and service excellence.
Overview
16
16
years of professional experience
Work History
Office Manager
CUI Cable
Richmond, Virginia
10.2012 - 01.2023
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Updated reports, managed accounts and generated reports for company database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Responded to daily caller requests with information about assistance and timeframes.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Performed troubleshooting of systems with techniques such as speed and ping tests.
- Operated equipment, vehicles and tools with optimal safety procedures to prevent injuries.
- Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials and conducting initial interviews and pre-screening assessments.
- Verified applicant references and employment details.
- Advertised job opportunities on social media platforms and job boards.
- Coordinated schedules to arrange management interviews with applicants.
- Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables.
- Maintained filing system of current, prospective and future positions.
- Compiled and produced qualified candidates' information for hiring manager review and liaised between parties to coordinate formal, management interviews.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Dispatcher
Cableview Communications
Richmond, VA
05.2006 - 01.2012
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed investigations to verify and resolve customer or shipper complaints.
- Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards and weather conditions.
- Closely monitored dispatch board to triage and prioritize over 500 daily calls.
- Trained 15 new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Directed dispatching, routing and tracking of 95-100 fleet vehicles.
- Performed wide-ranging administrative, financial and service-related functions.
- Increased customer service success rates by quickly resolving issues.
Education
GED -
Henrico AEC
Richmond, VA 05.2002 - 06.2002
Criminal Justice
J Sargeant Reynolds Community College
Richmond, VASkills
Scheduling
Expense reporting
Excellent multi-tasking ability
Office management
Friendly nature
Administrative support
Mail handling
Project Management
Travel coordination
Maintaining call metrics
Routing orders
Verifying coverage
Closing tickets
Prioritizing calls
Updating logs
Dispatching field personnel
Records Maintenance
Positive communication skills
Customer Relations
Written Communication
Analytical and Critical Thinking
Timeline
Office Manager
CUI Cable
10.2012 - 01.2023
Dispatcher
Cableview Communications
05.2006 - 01.2012
GED -
Henrico AEC
05.2002 - 06.2002
Criminal Justice
J Sargeant Reynolds Community College