Billie Bell
Uniontown,OH
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background in matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous improvement.
Overview
4
4
years of professional experience
Work History
Customer Service Manager
Marc Glassman Inc
North Canton, Ohio
09.2021 - 03.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for increasing productivity and quality of work.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Efficiently fielded all applications, personally delegated or ran interviews, scheduled orientations, performed all orientations, and followed through on all trainings.
Customer Service Associate
Marc Glassman Inc
Hartville, Ohio
06.2020 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Middle School Teacher
Rich Center For Autism/AmeriCorps
Youngstown, Ohio
08.2020 - 06.2021
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Trained to identify SIB (Self Injuring Behavior) and effectively use CPI (Crisis Prevention Institute).
- Cultivated relationships with parents for complete support network.
Team Member
Sheetz
Hartville, Ohio
02.2020 - 06.2020
- Operated register to process payments and collect cash payment for order totals.
- Continuously checked products for quality assurance according to strict guidelines.
- Maintained order accuracy and customer satisfaction by double-checking ingredients ordered and working quickly to ensure reduced wait-time.
- Cleaned all areas of store ranging from pump trash receptacles to tea and coffee machines.
Caregiver
Family Friend
Kent, Ohio
10.2019 - 01.2020
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed other errands.
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Au Pair
Family Friend
Fairlawn, Ohio
05.2019 - 10.2019
- Assisted with housework such as laundry and cooking.
- Developed abilities in ASL through conversation and activities.
- Kept children's areas neat and clean.
- Learned to implement talking devices and activity boards.
- Became knowledgeable in the communication and sensory needs of autistic toddlers.
Marketing Intern
Nationwide
Irwin, PA
08.2017 - 12.2017
- Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
- Helped with planning and hosting of marketing events.
- Collaborated with team members to help expand marketing channels.
- Contributed through cold-calling and social media content.
Education
Bachelor of Science - Marketing
Saint Vincent College And Seminary
Latrobe, PA08.2022
Certificate of Mastery - Business Management
Maplewood Career Center
Ravenna, OH05.2019
Skills
- Adherence to high customer service standards
- Skilled trainer
- Staff Management
- Group and individual instruction
- Trained in CPI (Crisis Intervention Training)
Languages
Spanish
Timeline
Customer Service Manager
Marc Glassman Inc
09.2021 - 03.2022
Middle School Teacher
Rich Center For Autism/AmeriCorps
08.2020 - 06.2021
Customer Service Associate
Marc Glassman Inc
06.2020 - 09.2021
Team Member
Sheetz
02.2020 - 06.2020
Caregiver
Family Friend
10.2019 - 01.2020
Au Pair
Family Friend
05.2019 - 10.2019
Marketing Intern
Nationwide
08.2017 - 12.2017
Bachelor of Science - Marketing
Saint Vincent College And Seminary
Certificate of Mastery - Business Management
Maplewood Career Center
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